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- Tasks: Welcome guests, manage bookings, and ensure a smooth front desk operation.
- Company: Luxury hotel company in beautiful East Sussex with a friendly atmosphere.
- Benefits: Up to £30,000 salary, live-in accommodation, and great perks.
- Other info: Opportunity for career growth and working in a vibrant environment.
- Why this job: Join a dynamic team and enhance your hospitality skills in a luxury setting.
- Qualifications: Experience in hotel reception management and strong customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
Assistant Reception Manager Needed for a Luxury Hotel Company in East Sussex Areas - Up To £30,000 + Live In + Benefits. IMMEDIATE START.
An exciting opportunity has arisen for an experienced Hotel Assistant Reception Manager to join a luxury hotel company in the heart of Sussex. The client is proud of their strong customer relationships and friendly atmosphere and are looking for an experienced Hotel Reception Manager who can deliver on the upkeep of all aspects of front office.
Due to the demand to service their discerning clients, they are looking for like-minded individuals who have worked in hotels with experience in hotel Reception management to join their team on a permanent basis.
The Duties:
- Receive guests to the hotel by greeting them warmly, attending to their inquiries, and answering inquiries over the phone.
- Direct, plan and work with other managers.
- Analyse budgets, forecasting and expenditure & room occupancy along with the Reception Manager.
- Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and ensure that all reservations are taken care of.
- Work closely with housekeeping & other departments.
- Have a good understanding of Opera PMS systems.
- Work as a Duty Manager in the absence of the General Manager.
- Build good relationships and rapport with guests to make them feel comfortable and address any complaints courteously to protect the image of the hotel.
- Manage and keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times.
- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are attended to promptly.
- Report issues of maintenance and malfunctioning appliances to the manager for quick repair to ensure guests' comfort and satisfaction.
The Ideal Candidate will be:
- Experienced in a similar hotel reception Supervisor/Management role within a hotel environment.
- Warm and engaging personality.
- Conduct regular audits.
- MUST have Opera experience.
- Involved in appraisals and reviews with all staff members.
- Able to drive.
- Experienced in Duty Management duties within hotels.
- Able to communicate at all levels and give clear direction to the team.
- Flexible to work various shifts.
- Managing a small team.
- Good computer skills.
- Have a 'can do' attitude.
- Conduct regular front desk meetings.
- Good telephone manners and well-groomed.
- Able to give verbal and written communication at all times.
- Used to being on their feet.
- Proactive and able to think on their feet.
- Experienced in dealing with different types of clientele with customer service being the top priority.
- Great organisational skills along with the passion and commitment to driving excellent service to the clientele and a proven track record within a Reception Management hotel environment.
Assistant Reception Manager - Hotels - Upto 30k + Live In in Southampton employer: James Webber Recruitment
Contact Detail:
James Webber Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager - Hotels - Upto 30k + Live In in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at luxury hotels. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your warm and engaging nature shine through. Remember, they’re looking for someone who fits into their friendly atmosphere.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Pop in, introduce yourself, and express your interest. Sometimes, taking the initiative can make all the difference.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, it’s a great way to stay updated on new openings in the hotel industry.
We think you need these skills to ace Assistant Reception Manager - Hotels - Upto 30k + Live In in Southampton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the warm and engaging side of you that matches our friendly atmosphere. Don't be afraid to show us why you'd be a great fit for our team!
Tailor Your Experience: Make sure to highlight your relevant experience in hotel reception management. We’re looking for candidates who have a solid background in this area, so be specific about your past roles and how they relate to what we need at our luxury hotel.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at James Webber Recruitment
✨Know Your Hotel Inside Out
Before the interview, make sure you research the hotel company thoroughly. Understand their values, services, and what sets them apart in the luxury market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Reception Manager, you'll be the face of the hotel. Prepare examples of how you've handled guest inquiries or complaints in the past. Highlight your warm personality and ability to build rapport with guests, as this is crucial for the role.
✨Demonstrate Your Management Experience
Be ready to discuss your previous experience in hotel reception management. Talk about how you've led a team, conducted appraisals, and managed front desk operations. Use specific examples to illustrate your leadership style and how you ensure excellent service.
✨Familiarise Yourself with Opera PMS
Since the job requires knowledge of Opera PMS systems, brush up on your skills with this software. If you have any specific experiences or challenges you've faced while using it, be prepared to share those during the interview. This will show that you're not only qualified but also proactive in your approach.