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- Tasks: Welcome guests, manage reservations, and ensure a smooth front desk operation.
- Company: Luxury hotel company in East Sussex with a friendly atmosphere.
- Benefits: Up to £30,000 salary, live-in accommodation, and additional perks.
- Other info: Immediate start available with excellent career growth opportunities.
- Why this job: Join a dynamic team and enhance guest experiences in a luxury setting.
- Qualifications: Experience in hotel reception management and strong customer service skills.
The predicted salary is between 30000 - 30000 £ per year.
Assistant Reception Manager Needed for a Luxury Hotel Company in East Sussex - Up To £30,000 + Live In + Benefits.
An exciting opportunity has arisen for an experienced Hotel Assistant Reception Manager to join a luxury hotel company in the heart of Sussex. The client is proud of their strong customer relationships and friendly atmosphere and are looking for an experienced Hotel Reception Manager who can deliver on the upkeep of all aspects of front office.
The Duties:
- Receive guests to the hotel by greeting them warmly, attending to their inquiries, and answering inquiries over the phone.
- Direct, plan and work with other managers.
- Analyse budgets, forecasting and expenditure & room occupancy along with the Reception Manager.
- Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and ensure that all reservations are taken care of.
- Work closely with housekeeping and other departments.
- Have a good understanding of Opera PMS systems.
- Work as a Duty Manager in the absence of the General Manager.
- Build good relationships and rapport with guests to make them feel comfortable and address any complaints courteously to protect the image of the hotel.
- Manage and keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times.
- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are attended to promptly.
- Report issues of maintenance and malfunctioning appliances to the manager for quick repair to ensure guests' comfort and satisfaction.
The Ideal candidate will be:
- Experienced in a similar hotel reception Supervisor/Management role within a hotel environment.
- Must have a warm and engaging personality.
- Conduct regular audits.
- MUST have Opera experience.
- Involved in appraisals and reviews with all staff members.
- Must be able to drive.
- MUST also have experience in Duty Management duties within hotels.
- Able to communicate at all levels and give clear direction to the team.
- Flexible to work various shifts.
- Managing a small team.
- Good computer skills.
- Have a 'can do' attitude.
- Conduct regular front desk meetings.
- Good telephone manners and well-groomed.
- Able to give verbal and written communication at all times.
- Used to being on their feet.
- Proactive and able to think on their feet.
- Used to dealing with different types of clientele with customer service being the top priority.
- Great organisational skills along with the passion and commitment in driving excellent service to the clientele and a proven track record within a Reception Management hotel environment.
Assistant Reception Manager - Hotels - Upto 30k + Live In in Ryde employer: James Webber Recruitment
Contact Detail:
James Webber Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager - Hotels - Upto 30k + Live In in Ryde
✨Tip Number 1
Network like a pro! Reach out to your connections in the hotel industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Assistant Reception Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your experience in hotel reception management and how you can bring that warm, engaging personality to the team.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they’re hiring. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to joining the team. Let’s get you started on this exciting journey!
We think you need these skills to ace Assistant Reception Manager - Hotels - Upto 30k + Live In in Ryde
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel reception management. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Show Off Your Personality: Since we value a warm and engaging personality, don’t be shy! Let your character shine through in your cover letter. Share a bit about why you love working in hospitality and how you connect with guests.
Highlight Relevant Experience: Be specific about your previous roles, especially any experience with Opera PMS systems or duty management. We want to see how your background aligns with our needs for this Assistant Reception Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at James Webber Recruitment
✨Know Your Hotel Inside Out
Before the interview, make sure you research the hotel company thoroughly. Understand their values, services, and what sets them apart in the luxury market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Reception Manager, you'll be the face of the hotel. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to handle complaints with grace and how you build rapport with clients.
✨Familiarise Yourself with Opera PMS
Since the job requires experience with Opera PMS systems, brush up on your knowledge of this software. If you have specific examples of how you've used it in previous roles, be ready to discuss them. This will demonstrate your technical competence and readiness for the role.
✨Prepare for Team Management Questions
Expect questions about managing a team and conducting appraisals. Think of situations where you've successfully led a team or resolved conflicts. Be prepared to discuss your leadership style and how you motivate others to deliver excellent service.