At a Glance
- Tasks: Lead luxury spa operations, ensuring exceptional guest experiences across multiple sites.
- Company: Join a prestigious brand in the luxury hospitality and wellness sector.
- Benefits: Excellent salary, career growth opportunities, and a dynamic work environment.
- Other info: Travel between sites is required; strong commercial acumen is essential.
- Why this job: Shape the future of luxury spas while coaching and developing talented teams.
- Qualifications: Proven senior leadership experience in luxury spa or wellness environments.
The predicted salary is between 63000 - 77000 £ per year.
JWR is recruiting a Spa Director to lead a portfolio of luxury spas. This is a senior operational and commercial role for someone who has built their career in luxury hospitality or wellness and knows how to deliver an exceptional guest experience across multiple sites.
You'll lead and develop the Spa Managers, set service standards across the portfolio and take responsibility for commercial performance. You'll spend time on site with the teams, coaching leaders and making sure each spa delivers consistently while retaining its own identity.
The role:
- Lead day-to-day spa operations across multiple sites, working closely with each Spa Manager.
- Own spa budgets and P&L performance, with a focus on treatment revenue, therapist utilisation, retail sales and payroll.
- Set and monitor standards across the guest journey, from booking and arrival to consultation, treatment and aftercare.
- Coach and develop Spa Managers and their teams, building strong succession plans and consistent training standards.
- Review treatment menus, pricing and product partnerships to strengthen the guest offering and grow revenue.
- Oversee health and safety, treatment protocols and operational compliance across the portfolio.
About you:
- Senior spa leadership experience in a luxury hotel, resort, destination spa or premium wellness business is essential.
- A track record of leading multiple spa sites or a large, complex luxury spa operation with several teams and revenue streams.
- Strong commercial skills, with direct responsibility for budgets, forecasting and financial performance.
- A hands-on leadership style and experience coaching managers to deliver consistently high standards.
- Willingness to travel regularly between sites.
Apply in confidence through James Webber Recruitment. Please send your CV with a brief overview of the spa operations you've led, including the number of sites or treatment rooms and the size of your team.
Regional Spa Director employer: James Webber Recruitment
As an Interim Operations Manager at our prestigious 4-star hotel, you will be part of a dynamic team that values excellence and innovation in hospitality. We offer competitive salaries, opportunities for career advancement within a thriving company, and exclusive benefits such as discounted room rates for you and your friends, all within a supportive and collaborative work culture that prioritises employee growth and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Spa Director
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like James Webber Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to James Webber Recruitment
Don't be shy about reaching out to James Webber Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Regional Spa Director
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about James Webber Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at James Webber Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
