At a Glance
- Tasks: Lead the Reception Team and ensure exceptional guest service daily.
- Company: Join a stunning waterfront 4* hotel in London Docklands.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Other info: Celebrate your birthday with an extra day off and earn bonuses for referrals.
- Why this job: Be part of a passionate team that values communication and cooperation.
- Qualifications: Previous hotel reception experience in 4* properties is essential.
The predicted salary is between 28800 - 43200 £ per year.
JWR is recruiting for a Reception Manager for a beautiful waterfront 4* hotel in London Docklands. As a Reception Manager, you will lead the Reception Team and support the Front Office Manager in ensuring smooth daily operations and exceptional guest service. The Reception Manager is responsible for performance management, communication, training, and hands-on leadership at the front desk. This role is key in maintaining high standards, strong team morale, and seamless interdepartmental communication while embracing the company values of passion, communication and cooperation.
Benefits for the Reception Manager:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount across the company
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
Duties for the Reception Manager:
- Manage the daily operation of the Reception Desk, including team supervision and guest handling
- Act as the departmental lead as a point of contact in the absence of the Front Office Manager, ensuring seamless daily operations and team support.
- Provide visible and on the floor proactive leadership by working hands-on at the reception desk
- Oversee VIP arrivals, long stays, and group bookings in collaboration with reservations and housekeeping
- Address guest concerns promptly with appropriate, solution-focused action
- Monitor and manage staff training progress, creating and implementing SOPs, and brand standards compliance
- Ensure correct room allocations, billing instructions, and guest preferences are communicated and delivered by team members
- Support rota creation, team scheduling and team meetings with the Front Office Manager or in their absence.
Requirements:
Hotel Reception background in 4* properties is required in order to apply for this position.
Reception Manager, 4* Hotel, East London employer: James Webber Recruitment
Join our vibrant team at a stunning 4* hotel in East London, where we prioritise exceptional guest service and employee satisfaction. As a Reception Manager, you'll benefit from a supportive work culture that values passion and cooperation, alongside perks like discounted hotel stays, flexible working arrangements, and opportunities for professional growth through course sponsorship. With a focus on team morale and wellness activities, this is an excellent opportunity for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager, 4* Hotel, East London
✨Tip Number 1
Familiarise yourself with the specific hotel brand and its values. Understanding their approach to guest service and team dynamics will help you align your leadership style with their expectations.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and what it takes to succeed in the Reception Manager role.
✨Tip Number 3
Prepare to discuss your experience in managing a reception team, particularly in a 4* hotel environment. Be ready to share specific examples of how you've handled guest concerns and improved team performance.
✨Tip Number 4
Showcase your ability to create and implement standard operating procedures (SOPs). Highlight any past experiences where you successfully trained staff and maintained high operational standards.
We think you need these skills to ace Reception Manager, 4* Hotel, East London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hotel reception management, particularly in 4-star properties. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your values align with the company's focus on communication and cooperation, and provide examples of how you've successfully handled guest concerns in the past.
Highlight Relevant Skills:In your application, be sure to highlight key skills such as performance management, training, and hands-on leadership. Use specific examples to illustrate how you've implemented standard operating procedures and maintained high standards in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at James Webber Recruitment
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team morale.
✨Know the Hotel's Values
Familiarise yourself with the hotel's values of passion, communication, and cooperation. Be prepared to discuss how you embody these values in your work and how they align with your approach to guest service and team management.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential guest concerns or operational challenges you might face and prepare thoughtful, solution-focused responses that highlight your experience.
✨Highlight Your Training Experience
Since training is a key part of the role, be ready to discuss your experience in staff training and development. Provide specific examples of how you've created or implemented training programmes and the positive outcomes that resulted.
