Spa Director | Multi-Site Luxury Spas
Location: North
Salary: £excellent
JWR is recruiting a Spa Director to lead a portfolio of luxury spas. This is a senior operational and commercial role for someone who has built their career in luxury hospitality or wellness and knows how to deliver an exceptional guest experience across multiple sites.
You'll lead and develop the Spa Managers, set service standards across the portfolio and take responsibility for commercial performance. You'll spend time on site with the teams, coaching leaders and making sure each spa delivers consistently while retaining its own identity.
The role
Lead day-to-day spa operations across multiple sites, working closely with each Spa Manager.
Own spa budgets and P&L performance, with a focus on treatment revenue, therapist utilisation, retail sales and payroll.
Set and monitor standards across the guest journey, from booking and arrival to consultation, treatment and aftercare.
Coach and develop Spa Managers and their teams, building strong succession plans and consistent training standards.
Review treatment menus, pricing and product partnerships to strengthen the guest offering and grow revenue.
Oversee health and safety, treatment protocols and operational compliance across the portfolio.
About you
Senior spa leadership experience in a luxury hotel, resort, destination spa or premium wellness business is essential.
A track record of leading multiple spa sites or a large, complex luxury spa operation with several teams and revenue streams.
Strong commercial skills, with direct responsibility for budgets, forecasting and financial performance.
A hands-on leadership style and experience coaching managers to deliver consistently high standards.
Willingness to travel regularly between sites.
Apply in confidence through James Webber Recruitment. Please send your CV with a brief overview of the spa operations you've led, including the number of sites or treatment rooms and the size of your team.
TPBN1_UKCT
Regional Spa Director in London employer: James Webber Recruitment
As an Interim Operations Manager at our prestigious 4-star hotel, you will be part of a dynamic team that values excellence and innovation in hospitality. We offer competitive salaries, opportunities for career advancement within a thriving company, and exclusive benefits such as discounted room rates for you and your friends, all within a supportive and collaborative work culture that prioritises employee growth and satisfaction.
