Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and high-performing teams.
- Company: Established hotel group with a supportive and inclusive culture.
- Benefits: Salary up to £50,000, performance bonuses, training, and employee discounts.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in hotel management and a passion for guest service excellence.
- Other info: Clear progression opportunities and a hands-on leadership role.
The predicted salary is between 39000 - 52000 £ per year.
JWR is delighted to be recruiting for an experienced and people-focused Hotel Operations Manager for a well-established, branded hotel in the heart of Exeter. This is an exciting opportunity for a strong operational leader who thrives in a fast-paced hospitality environment and is passionate about delivering outstanding guest experiences while developing high-performing teams.
Package
- Salary £45,000-£50,000 plus performance-related bonus
- Excellent training and ongoing professional development
- Clear progression opportunities within a respected hotel group
- Complimentary meals on duty
- Employee discounts across the brand
- Free on-site parking
- Supportive, inclusive, and people-first culture
The Role
Reporting directly to the General Manager, you will play a key role in driving operational excellence across the hotel. You will support and lead department heads to ensure smooth day-to-day operations while consistently delivering brand standards and memorable guest experiences. This is a hands-on leadership role suited to someone who enjoys being visible on the floor, coaching teams, and continuously improving standards.
Responsibilities
- Operational Leadership: Oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring consistency, efficiency, and quality.
- People Management: Lead, motivate, and develop departmental managers and their teams to achieve service and performance goals.
- Guest Experience: Champion guest satisfaction, manage feedback proactively, and implement service improvements.
- Financial Performance: Support budgeting, cost control, and revenue opportunities while maintaining service excellence.
- Health & Safety: Ensure full compliance with health, safety, and legal standards, creating a safe environment for guests and colleagues.
- Problem Solving: Act swiftly on operational challenges, using a calm, solutions-focused approach.
- Continuous Improvement: Identify opportunities to enhance productivity, quality, and team engagement.
Requirements
- Proven experience as an Operations Manager or senior hotel manager within a branded or quality-led hotel
- A confident, visible leader with a passion for developing people
- Strong understanding of guest service excellence and brand standards
- Commercially aware with experience managing costs and supporting budgets
- Resilient, adaptable, and solutions-driven
- Excellent communication skills with a collaborative leadership style
If you're ready to take the next step in your hospitality management career and would like to discuss this opportunity in more detail, apply today by sending your CV to JWR. All applications will be handled in the strictest confidence.
Hotel Operations Manager - Exeter in Cowley employer: James Webber Recruitment
Contact Detail:
James Webber Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager - Exeter in Cowley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend local events, join online forums, or even pop into hotels to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've improved guest experiences or led teams to success. Make them see why you're the perfect fit for their hotel!
✨Tip Number 3
Research the hotel group! Before any interviews, dive deep into the company’s values, culture, and recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Hotel Operations Manager. Plus, it shows you're serious about joining us. Don’t miss out on this chance to kickstart your career!
We think you need these skills to ace Hotel Operations Manager - Exeter in Cowley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Hotel Operations Manager role. Highlight your leadership experience and any achievements in guest satisfaction or team development to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background aligns with our values. Be sure to mention specific examples of how you've improved operations or guest experiences in the past.
Showcase Your People Skills: Since this role is all about leading teams, make sure to emphasise your people management skills. Share stories that demonstrate how you've motivated teams or resolved conflicts, as we love a collaborative leader who can inspire others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at James Webber Recruitment
✨Know Your Hotel Inside Out
Before the interview, make sure you research the hotel thoroughly. Understand its brand values, guest experience standards, and any recent news or changes. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Style
As a potential Operations Manager, it's crucial to demonstrate your leadership approach. Prepare examples of how you've successfully led teams in the past, focusing on how you motivate and develop others. Be ready to discuss specific situations where your leadership made a difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios from your previous roles where you had to act swiftly and effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Guest Experience
Since this role is all about delivering outstanding guest experiences, be prepared to discuss your strategies for enhancing guest satisfaction. Share examples of how you've managed feedback and implemented service improvements in your previous positions.