At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth front desk operation.
- Company: Luxury hotel company in beautiful East Sussex with a friendly atmosphere.
- Benefits: Up to £30,000 salary, live-in accommodation, and great perks.
- Other info: Opportunity for career growth and working in a vibrant environment.
- Why this job: Join a dynamic team and enhance guest experiences in a luxury setting.
- Qualifications: Experience in hotel reception management and strong customer service skills.
The predicted salary is between 24000 - 30000 € per year.
Assistant Reception Manager Needed for a Luxury Hotel Company in East Sussex Areas - Up To £30,000 + Live In + Benefits. IMMEDIATE START.
An exciting opportunity has arisen for an experienced Hotel Assistant Reception Manager to join a luxury hotel company in the heart of Sussex. The client is proud of their strong customer relationships and friendly atmosphere and are looking for an experienced Hotel Reception Manager who can deliver on the upkeep of all aspects of front office.
Due to the demand to service their discerning clients, they are looking for like-minded individuals who have worked in hotels with experience in hotel Reception management to join their team on a permanent basis.
The Duties:
- Receive guests to the hotel by greeting them warmly, attending to their inquiries, and answering inquiries over the phone.
- Direct, plan and work with other managers.
- Analyse budgets, forecasting and expenditure & room occupancy along with the Reception Manager.
- Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and ensure that all reservations are taken care of.
- Work closely with housekeeping & other departments.
- Have a good understanding of Opera PMS systems.
- Work as a Duty Manager in the absence of the General Manager.
- Build good relationships and rapport with guests to make them feel comfortable and address any complaints courteously to protect the image of the hotel.
- Manage and keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times.
- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are attended to promptly.
- Report issues of maintenance and malfunctioning appliances to the manager for quick repair to ensure guests' comfort and satisfaction.
The Ideal Candidate will be:
- Experienced in a similar hotel reception Supervisor/Management role within a hotel environment.
- Warm and engaging personality.
- Conduct regular audits.
- MUST have Opera experience.
- Involved in appraisals and reviews with all staff members.
- Able to drive.
- Experienced in Duty Management duties within hotels.
- Able to communicate at all levels and give clear direction to the team.
- Flexible to work various shifts.
- Managing a small team.
- Good computer skills.
- Have a 'can do' attitude.
- Conduct regular front desk meetings.
- Good telephone manners and well-groomed.
- Able to give verbal and written communication at all times.
- Used to being on their feet.
- Proactive and able to think on their feet.
- Experienced in dealing with different types of clientele with customer service being the top priority.
- Great organisational skills along with the passion and commitment to driving excellent service to the clientele and a proven track record within a Reception Management hotel environment.
Assistant Reception Manager - Hotels - Upto 30k + Live In in Birmingham employer: James Webber Recruitment
Join a prestigious luxury hotel company in East Sussex, where we prioritise a friendly atmosphere and strong customer relationships. As an Assistant Reception Manager, you will benefit from competitive pay, live-in accommodation, and opportunities for professional growth within a supportive team that values exceptional service and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager - Hotels - Upto 30k + Live In in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Assistant Reception Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your warm personality and customer service skills, as these are key for the luxury hotel environment. Remember, it’s all about making that great first impression!
✨Tip Number 3
Show off your Opera PMS skills! If you’ve got experience with this system, make sure to highlight it during interviews. It’s a big plus for the role, and demonstrating your familiarity can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance. Plus, it shows you’re proactive and really interested in joining the team!
We think you need these skills to ace Assistant Reception Manager - Hotels - Upto 30k + Live In in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and engaging personality shine through. We want to see who you are beyond your qualifications, so don’t be afraid to add a personal touch that reflects your passion for hospitality.
Tailor Your Experience:Make sure to highlight your relevant experience in hotel reception management. We’re looking for candidates who have a proven track record, so be specific about your previous roles and how they relate to the Assistant Reception Manager position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at James Webber Recruitment
✨Know Your Hotel Inside Out
Before the interview, make sure you research the hotel company thoroughly. Understand their values, services, and what sets them apart in the luxury market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Reception Manager, you'll be the face of the hotel. Prepare examples of how you've handled guest inquiries or complaints in the past. Highlight your warm personality and ability to build rapport with guests, as this is crucial for the role.
✨Familiarise Yourself with Opera PMS
Since the job requires experience with Opera PMS systems, brush up on your knowledge of this software. If you have specific examples of how you've used it in previous roles, be ready to discuss them. This will demonstrate your technical competence and readiness for the position.
✨Prepare for Team Management Questions
Expect questions about managing a small team and conducting appraisals. Think of situations where you've successfully led a team or resolved conflicts. Show that you can communicate clearly and motivate others, which is key for the Assistant Reception Manager role.
