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- Tasks: Lead the Reception Team and ensure top-notch guest service every day.
- Company: Join a vibrant 4* hotel in the stunning London Docklands.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Previous hotel reception experience in 4* properties is essential.
- Other info: This is a full-time role with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
JWR is recruiting a Reception Manager for a waterfront 4* hotel in London Docklands. The role offers a competitive salary and includes leading the Reception Team, managing daily operations, and ensuring exceptional guest service.
Responsibilities:
- Performance management
- Team supervision
- Addressing guest concerns
- Overseeing VIP arrivals
- Ensuring compliance with brand standards
Requirements:
- Hotel reception background in 4* properties
Benefits:
- Discounted hotel rates
- Enhanced leave options
- Course sponsorship
- Flexible working arrangements
- Life insurance
- Free meals on duty
Reception Manager, 4* Hotel, East London employer: James Webber Recruitment Ltd.
Contact Detail:
James Webber Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager, 4* Hotel, East London
✨Tip Number 1
Familiarise yourself with the specific hotel brand and its standards. Understanding their values and guest service expectations will help you demonstrate your alignment with their culture during any interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in 4* hotels. Attend industry events or join relevant online groups to connect with others who might provide insights or referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've handled guest concerns and improved service quality.
✨Tip Number 4
Research common challenges faced by reception managers in the hotel industry. Being able to discuss these issues and propose solutions can set you apart as a proactive candidate who is ready to tackle the role.
We think you need these skills to ace Reception Manager, 4* Hotel, East London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Reception Manager position. Tailor your application to highlight your relevant experience in hotel reception management, particularly in 4* properties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, focusing on your achievements in guest service, team management, and operational oversight. Use bullet points for clarity and include metrics where possible to demonstrate your impact.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing specific examples of how your skills and experiences align with the job requirements. Mention your passion for hospitality and your commitment to delivering exceptional guest experiences.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role in a hotel setting.
How to prepare for a job interview at James Webber Recruitment Ltd.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop staff.
✨Understand Guest Service Excellence
Exceptional guest service is key in the hospitality industry. Familiarise yourself with the hotel's brand standards and be ready to discuss how you would ensure these are met. Share examples of how you've handled guest concerns or complaints effectively in previous roles.
✨Prepare for Operational Questions
The role involves managing daily operations, so expect questions about operational challenges you've faced. Think about how you've improved processes or dealt with unexpected situations in a hotel environment, and be ready to share those experiences.
✨Research the Hotel and Its Location
Knowledge about the hotel and its unique offerings can set you apart. Research the waterfront location and any special features of the hotel. This will not only show your interest but also help you tailor your answers to align with the hotel's values and goals.
