At a Glance
- Tasks: Lead operations across multiple hotels, ensuring high standards and guest satisfaction.
- Company: Dynamic hotel group focused on excellence and team engagement.
- Benefits: Competitive salary, car allowance, performance bonuses, and career progression.
- Other info: Flexible working hours and travel across the South of England.
- Why this job: Make a real impact in a varied role with opportunities for growth.
- Qualifications: Experience in hotel management and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
JWR is recruiting for an experienced and highly adaptable Support General Manager to provide operational leadership across a portfolio of hotels. This is a varied, field-based role suited to a strong hotel operator who can quickly integrate into different properties, support existing management teams and take full operational responsibility during periods of absence, transition or increased business demand. Working closely with the Operations Director, you will help maintain high standards of guest experience, commercial performance, compliance and team engagement across multiple locations. With most of our clients' hotels being in the South of England, access to M5/M4 corridor would be an advantage.
Package
- Salary £45,000
- Car allowance
- Performance-related bonus
- Company benefits package
- Career progression within an established hotel group
- Varied, multi-site operational role
- Opportunity to influence performance across a growing portfolio
The Role
- Provide operational leadership across multiple hotel locations
- Cover or support General Manager responsibilities where required
- Take responsibility for commercial and financial performance during support periods
- Review labour costs, food margins, bar margins and stock controls
- Identify operational challenges and implement immediate improvements
- Maintain high standards across accommodation, food and beverage, cleanliness and presentation
- Lead and support Heads of Department and Duty Managers
- Build rapport quickly with established teams and maintain morale during periods of change
- Support recruitment, rota planning, training and team development
- Ensure full compliance with health and safety, food safety and company procedures
- Oversee allergen management and communication between kitchen and front-of-house teams
- Take ownership of guest feedback and resolve issues promptly
- Provide clear handovers and operational updates when moving between locations
- Work closely with senior leadership, suppliers and contractors
- Travel between hotels, sometimes at short notice
Requirements
- Previous General Manager, Deputy General Manager or senior multi-department hotel experience
- A strong understanding of hotel operations and commercial performance
- Experience managing food and beverage operations
- Proven ability to assess a business quickly and implement improvements
- Strong financial awareness, including labour, margins, stock and cost control
- Excellent leadership and team development skills
- A calm, confident and solutions-focused approach
- Strong knowledge of health and safety, food safety and compliance
- The ability to build credibility quickly with new teams
- A flexible approach to working hours, travel and changing operational priorities
- A full UK driving licence
This role will suit a resilient and commercially minded hotel operator who enjoys variety, thrives in changing environments and can make an immediate impact wherever support is needed.
Business Support Manager - Hotels in Hounslow employer: James Webber Recruitment Ltd.
At James Webber Recruitment Ltd., we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation within our luxury boutique hotel in Bath. Employees benefit from competitive salaries, discounted hotel stays, and robust career development programs, ensuring that your ambition for growth is supported every step of the way. Join us to be part of a dedicated team that values excellence in guest experience and personal advancement.
Contact Details:
James Webber Recruitment Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager - Hotels in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like James Webber Recruitment Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to James Webber Recruitment Ltd.
Don't be shy about reaching out to James Webber Recruitment Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Business Support Manager - Hotels in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about James Webber Recruitment Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at James Webber Recruitment Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
