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- Tasks: Lead the front desk team, ensuring smooth check-ins and top-notch guest service.
- Company: Join a luxury country house hotel known for its exceptional facilities and guest experiences.
- Benefits: Enjoy career growth, free meals, on-site parking, and generous discounts for you and your loved ones.
- Why this job: Be part of a dynamic team where your leadership makes a real impact on guest satisfaction.
- Qualifications: Previous hotel reception management experience and strong communication skills are essential.
- Other info: Must have the right to work in the UK; no visa sponsorship available.
The predicted salary is between 28000 - 42000 £ per year.
As the Reception Manager, you will be responsible for overseeing the daily operations of our hotel’s front desk, ensuring a seamless check-in and check-out process for our guests. You will also be responsible for managing our team of receptionists, providing training and support to ensure the highest level of customer service is always maintained., * Overseeing the daily operations of the hotel’s front desk, including check-in and check-out processes, guest enquiries and complaints
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Managing the reception team, including providing training, support and performance management.
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Ensuring the highest level of customer service is always maintained especially with regular guests.
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Handling any issues or conflicts that arise with guests or team members.
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Collaborating with other departments within the hotel to ensure a seamless guest experience.
Looking for a dynamic and experienced hotel Reception Manager to join our team!, The ideal candidate will have previous experience working in a hotel reception management role, with a proven track record of success in managing a team and delivering exceptional guest experiences. You must be highly organised, with excellent communication skills and a customer-centric approach to your work., * Previous experience in hotel reception management
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Excellent communication and organisational skills
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Customer-focused approach to work
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Ability to manage a team and handle conflicts effectively
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Familiarity with hotel management software and reservation systems
If you’re passionate about delivering exceptional guest experiences and have the skills and experience to succeed in a fast-paced, dynamic environment, we want to hear from you!
Eligibility
Applicants must have the right to live and work in the UK without restrictions, as visa sponsorship is not available for this role.
SALARY: £35,000 per year plus
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Working 5 days a week (40 hours), including, but not always, weekends and bank holidays
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Great career development with a luxury country house Hotel
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The chance to make use of the on-site award-winning facilities such as the spa and gym
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A free meal during your shift
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On-site complimentary car parking
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Perkz discount scheme
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Generous discounts for you and your family/friends on overnight stays here
Hotel Reception Manager employer: James Webber Recruitment Ltd.
Contact Detail:
James Webber Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Manager
✨Tip Number 1
Familiarize yourself with the specific hotel management software and reservation systems that are commonly used in the industry. This knowledge will not only boost your confidence during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight your previous experience in managing a reception team by preparing specific examples of how you successfully handled conflicts or improved customer service. This will show us that you have the practical skills we’re looking for.
✨Tip Number 3
Research our hotel’s unique offerings and guest experiences. Being knowledgeable about what sets us apart will allow you to speak passionately about how you can contribute to maintaining and enhancing our high standards of service.
✨Tip Number 4
Prepare to discuss your approach to training and supporting team members. We value a collaborative environment, so sharing your strategies for fostering teamwork and development will resonate well with us.
We think you need these skills to ace Hotel Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in hotel reception management. Focus on specific achievements, such as improving guest satisfaction scores or successfully managing a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention your customer-centric approach and how your skills align with the responsibilities of the Reception Manager role.
Highlight Relevant Skills: Emphasize your excellent communication and organizational skills in your application. Provide examples of how you've effectively managed conflicts and supported your team in previous roles.
Show Familiarity with Software: If you have experience with hotel management software and reservation systems, be sure to mention it. This will demonstrate your readiness to handle the technical aspects of the role.
How to prepare for a job interview at James Webber Recruitment Ltd.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your previous experience in managing teams, providing training, and handling performance issues. Share specific examples of how you've successfully motivated your team to deliver exceptional customer service.
✨Demonstrate Customer-Centric Mindset
Highlight your commitment to customer service during the interview. Prepare to share stories where you went above and beyond for guests, especially regulars. This will show that you understand the importance of creating memorable experiences for guests.
✨Familiarize Yourself with Hotel Management Software
Since familiarity with hotel management software is crucial, make sure to mention any systems you have used in the past. If possible, research the specific software used by the hotel you're interviewing with and express your willingness to learn new systems quickly.
✨Prepare for Conflict Resolution Scenarios
Conflict resolution is a key part of the role. Think of examples where you've successfully handled guest complaints or team conflicts. Be ready to discuss your approach to resolving issues while maintaining a positive atmosphere for both guests and staff.
