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- Tasks: Lead hotel operations, ensuring five-star guest experiences across all departments.
- Company: Join one of London's most iconic luxury hotels, known for excellence.
- Benefits: Enjoy a competitive salary, bonuses, and outstanding benefits in a vibrant location.
- Why this job: Make your mark in a prestigious hotel with a supportive leadership team.
- Qualifications: Proven experience in luxury hotel management and exceptional leadership skills required.
- Other info: This role is exclusively advertised by James Webber Recruitment.
The predicted salary is between 51000 - 85000 £ per year.
James Webber Recruitment is delighted to present this exclusive opportunity for a Hotel Director of Operations to join one of London’s most iconic luxury hotels.
About the Role:
As Hotel Director of Operations, you will oversee the full operational running of the hotel including Rooms Division, F&B, Housekeeping, Front Office and Maintenance. You will report directly to the General Manager and be responsible for ensuring that every guest experience reflects five-star excellence.
Key Responsibilities of the Hotel Director of Operations:
- Lead and develop senior operational teams to deliver outstanding service across all departments
- Manage budgets, operational planning, and cost controls to maximise efficiency and profitability
- Ensure the hotel is compliant with all brand standards and legal requirements
- Analyse guest feedback, financial performance, and operational data to drive continuous improvement
- Collaborate with the senior leadership team to execute long-term strategic objectives
- Champion a culture of excellence, innovation, and employee engagement
What We’re Looking For in a Hotel Director of Operations:
- Proven experience in a Hotel Director of Operations or Hotel Manager role within a 5-star luxury property
- Exceptional leadership and people management skills
- Commercially savvy with a results-driven approach
- Hands-on, approachable, and focused on team development and guest satisfaction
- Deep understanding of the London luxury hotel market and its clientele
Why Apply for this Hotel Director of Operations Role?
This is a flagship opportunity for a dynamic and driven Hotel Director of Operations to make their mark in one of the capital’s most prestigious hotels. You’ll be joining a brand committed to excellence, with support from an established and forward-thinking leadership team.
To Apply: This Hotel Director of Operations role is being advertised exclusively by James Webber Recruitment, the trusted name in luxury hospitality recruitment.
Director of Operations employer: James Webber Recruitment Ltd.
Contact Detail:
James Webber Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Network with professionals in the luxury hotel industry, especially those who have experience in operations. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights and possibly refer you to opportunities.
✨Tip Number 2
Research the specific luxury hotel you are applying to. Understand their brand values, guest demographics, and recent news. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with the hotel's culture. Be ready to share examples of how you've successfully led teams in high-pressure environments, as this is crucial for a Director of Operations role.
✨Tip Number 4
Familiarise yourself with the latest trends in luxury hospitality, particularly in London. Being knowledgeable about current market dynamics and guest expectations will position you as a forward-thinking candidate who can drive innovation within the hotel.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel management, particularly in luxury settings. Emphasise your leadership roles and any achievements that demonstrate your ability to enhance guest satisfaction and operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the luxury market. Mention specific examples of how you've successfully led teams and improved operations in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as budget management, team development, and compliance with brand standards. Use metrics where possible to quantify your successes, like percentage increases in guest satisfaction or revenue.
Showcase Your Knowledge of the Market: Demonstrate your understanding of the London luxury hotel market in your application. Discuss trends, challenges, and opportunities you see in the industry, and how you would leverage this knowledge in the role.
How to prepare for a job interview at James Webber Recruitment Ltd.
✨Showcase Your Leadership Skills
As a Hotel Director of Operations, your leadership abilities are crucial. Prepare examples of how you've successfully led teams in the past, focusing on your approach to developing talent and fostering a positive work environment.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budget management and cost control. Highlight specific instances where your financial strategies improved profitability or operational efficiency in previous roles.
✨Understand the Luxury Market
Research the luxury hotel market in London thoroughly. Be prepared to discuss trends, guest expectations, and how you can leverage this knowledge to enhance the guest experience at the hotel.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges a luxury hotel might face and how you would address them, ensuring you align your answers with the hotel's commitment to excellence.
