At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences in a luxury hotel.
- Company: Join a renowned luxury lifestyle hotel known for its outstanding service and vibrant atmosphere.
- Benefits: Enjoy a competitive salary, excellent career development, and exclusive company discounts.
- Other info: Be part of a supportive culture that values teamwork and personal growth.
- Why this job: Make a real impact by creating memorable journeys for guests in a stylish environment.
- Qualifications: Experience in hospitality management and a passion for guest service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Luxury Lifestyle Hotel
Salary: Competitive + Excellent Benefits
JWR is recruiting for an experienced and passionate Front of House Manager. This is an outstanding opportunity for a hospitality professional who thrives on delivering exceptional guest experiences and leading high-performing teams within a vibrant, design-led environment. The hotel is renowned for its distinctive style, outstanding service standards, and commitment to creating memorable guest journeys. As Front of House Manager, you will play a pivotal role in ensuring every guest receives a seamless and personalised experience from arrival through to departure.
The Role
Reporting to the Hotel Manager, you will lead the Front Office operation, ensuring the highest standards of guest service, operational excellence, and team engagement. Key responsibilities include:
- Leading and inspiring the Front Office, Reception, Guest Services and Nights teams
- Delivering exceptional guest satisfaction and memorable guest experiences
- Managing daily front office operations and ensuring service standards consistently exceed expectations
- Driving upselling opportunities and maximising room revenue
- Managing staffing levels, rotas, recruitment, training and development
- Handling guest feedback and resolving issues professionally and efficiently
- Monitoring departmental budgets, labour costs and productivity
- Ensuring compliance with company procedures, health & safety and brand standards
- Working closely with Housekeeping, Food & Beverage and Revenue teams to ensure seamless operations
The Ideal Candidate
We are keen to speak with candidates who possess:
- Previous experience as a Front Office Manager, Front of House Manager or Assistant Front Office Manager within a quality hotel environment
- Experience within luxury, lifestyle, boutique or premium branded hotels
- A genuine passion for guest service and hospitality
- Strong leadership and people management skills
- Excellent communication and interpersonal abilities
- Commercial awareness with experience driving guest satisfaction and revenue performance
- Experience using hotel PMS systems such as Opera, Opera Cloud or similar
- The ability to remain calm and professional in a fast-paced environment
What's on Offer
- Competitive salary package
- Excellent career development opportunities
- Company benefits and discounts
- The opportunity to join a highly respected luxury lifestyle brand
- A supportive and people-focused culture
Front of House Manager in Cambridge employer: James Webber Recruitment Ltd.
Join a prestigious luxury lifestyle hotel that prioritises exceptional guest experiences and fosters a vibrant, design-led work environment. As a Front of House Manager, you will benefit from competitive salary packages, excellent career development opportunities, and a supportive culture that values your contributions. This is an ideal workplace for those passionate about hospitality, offering unique advantages such as discounts and the chance to be part of a highly respected brand.
Contact Details:
James Webber Recruitment Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like James Webber Recruitment Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to James Webber Recruitment Ltd.
Don't be shy about reaching out to James Webber Recruitment Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about James Webber Recruitment Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at James Webber Recruitment Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
