At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and driving commercial success.
- Company: Luxury boutique hotel in the heart of Bath with a focus on quality and guest satisfaction.
- Benefits: Up to £50,000 salary, discounted stays, healthcare plan, and career progression opportunities.
- Other info: Join a growing hospitality group with a commitment to employee development.
- Why this job: Shape guest experiences in a stylish environment while advancing your career in hospitality.
- Qualifications: Experience in hotel operations and strong leadership skills required.
The predicted salary is between 50000 - 50000 £ per year.
JWR is delighted to be working with a stunning luxury boutique hotel in the heart of Bath, seeking an ambitious and driven Operations Manager to join its senior leadership team. This is an outstanding opportunity for an experienced hotel operator looking to take the next step towards General Management within a quality-led, guest-focused environment. Combining stylish accommodation, award-winning dining and exceptional service standards, this unique property offers the chance to play a pivotal role in shaping the guest experience and driving commercial success.
Package
- Salary up to £50,000 + Service & Bonus
- Discounted hotel stays across a prestigious hotel collection
- 50% discount across food and beverage outlets
- Healthcare cash plan
- Cycle to work scheme
- Fully funded apprenticeship and development programmes
- Employee assistance programme
- Long service and colleague recognition rewards
- Career progression opportunities within a growing hospitality group
The Role
As Operations Manager, you will work closely with the General Manager to oversee the day-to-day operation of the hotel, ensuring exceptional guest experiences while driving commercial performance across all departments.
Key responsibilities include:
- Supporting the delivery of the hotel's strategic and financial objectives
- Driving revenue growth and monitoring departmental performance against budgets and KPIs
- Leading, coaching and developing Heads of Department to achieve operational excellence
- Championing outstanding guest satisfaction and service delivery throughout the hotel
- Ensuring compliance with all health, safety and legislative requirements
- Supporting recruitment, training and succession planning initiatives
- Identifying opportunities to improve efficiency, profitability and guest experience
- Taking a hands-on approach to leadership across all operational departments
Requirements
We are seeking a passionate hospitality professional with a proven background in hotel operations who is looking to progress towards a future General Manager position. You will have:
- Previous experience as an Operations Manager or senior operational leader within a quality 4 or 5-star hotel
- Strong knowledge of all hotel departments, particularly Food & Beverage operations
- Excellent commercial awareness and understanding of hotel financial performance
- Proven experience leading, motivating and developing high-performing teams
- Outstanding communication and relationship-building skills
- A proactive, hands-on leadership style
- The ability to remain calm under pressure and adapt to changing business demands
- A genuine passion for delivering exceptional guest experiences
If you are an ambitious hotel professional looking for your next leadership challenge within a luxury hospitality environment, we would love to hear from you. Contact JWR for a confidential discussion.
Locations
Hotel Operations Manager in Bath, Somerset employer: James Webber Recruitment Ltd.
Join a prestigious luxury boutique hotel in the heart of Bath, where exceptional service and guest satisfaction are at the forefront of our operations. As an Operations Manager, you will thrive in a supportive work culture that prioritises employee development through fully funded training programmes and clear career progression pathways. Enjoy unique benefits such as discounted stays across our hotel collection and a vibrant team atmosphere that celebrates long service and colleague achievements.
Contact Details:
James Webber Recruitment Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Manager in Bath, Somerset
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like James Webber Recruitment Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to James Webber Recruitment Ltd.
Don't be shy about reaching out to James Webber Recruitment Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Operations Manager in Bath, Somerset
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about James Webber Recruitment Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at James Webber Recruitment Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
