Product Stream Technician in Cockermouth

Product Stream Technician Cockermouth About James Walker James Walker is part of the James Walker Group of Companies, who are a successful global Industrial organisation supplying high performance sealing products and solutions.

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With state-of-the-art material technology skills, the James Walker Strategic Business Unit (SBU) of the James Walker Group specialises in the provision of sealing solutions (elastomers, polymers, composites, engineering plastics, high nickel alloys).

Our worldwide group of companies has operations, sales and service entities across Europe, Middle East, India, Australia, New Zealand, SE Asia, South Africa and North and South America Your Role James Walker Cockermouth Is recruiting a Product Stream Technician.

You will be part of the Configuration Department based at the James Walker Cockermouth site.

You will work closely with the James Walker sales teams and clients to bring products and solutions to life.

Working hours Monday to Thursday 08.45 am – 5.00 pm and Fridays 08.45 am – 12.45 pm/ 3.30 pm worked alternate weeks.

Key Responsibilities · Assist and train team members in the interpretation of customers' requirements, and in the selection of the most appropriate product to satisfy these requirements.

· Ensure that where there is a choice of suitable technical solutions, products, or route to manufacture, the most appropriate solution balancing operational and commercial aspects for the particular circumstances is selected.

· Clearly understand when more detailed technical support is required, and to seek assistance from the most appropriate “Technically Competent” member of the Company's Technology Centre Team or Sales Company Applications Engineering Team to resolve the query.

· Ensure that any systems and processes associated with the role comply with both Company policy and relevant legislation.

· Make product and material selection recommendations or vet stated operating conditions on customer enquiries based upon published literature and in house product selection systems e.g.

Colmis · Give, and where necessary, seek advice on manufacturing capability.

· Carry out other configuration-related duties, and assist in other appropriate tasks, wherever the opportunity arises due to fluctuations in the number of technical queries received.

· Train others on JW product range, part recognition, internal information sources, methods of manufacture and mould/tool selection.

· Provide guidance such that colleagues understand and observe all applicable Company technical, quality and product liability policies, rules and procedures, and to set a good personal example in their observance.

About you Preferred Skill & Experience · Good knowledge of the product range.

Essential Skill & Experience · Experience providing a technical service support to customers.

· Ability to understand and interpret customer requirements.

· Experience making product and material recommendations ensuring the most appropriate technical solution is selected.

· Ability to read drawings and produce rough outline sketches.

· Experience in using CAD/ Inventor Software. xiskglj

Essential Qualifications · A Higher National Certificate (HNC) in Manufacturing or Mechanical Engineering · A level qualification, one of which must be in Mathematics · Willingness and ability to successfully complete Baseline Personnel Security Standard (BPSS) clearance as part of the pre-employment screening process.