P/T Dispenser - GP Practice in Louth

An exciting opportunity has arisen for a part-time friendly, confident, well-spoken, enthusiastic and energetic person to work within our dedicated reception / care navigation team at our busy GP training surgery, James Street Family Practice. We are looking to recruit an enthusiastic, motivated and forward-thinking dispenser to work within our dedicated dispensary team. We are looking for a team player wanting to help our surgery continue with its great success and contribute to its key performance measures and development. Experience in general practice as well as familiarity with SystmOne would be a distinct advantage but is not essential.

Main duties of the job

In summary:

• To provide a high quality, professional dispensing service to our patients.
• To act as a point of contact for patients contacting the practice dispensary and to portray the practice in the highest possible professional basis.
• To ensure that requests from patients are efficiently and courteously handled to the mutual satisfaction of the patients and partners.

About us

James Street Family Practice is a successful and dynamic training practice, providing services to over 13,400 patients in Louth, Lincolnshire. We are a training practice for Registrars, Student Nurses and Medical Students and are also a Research-Ready practice and actively take part in research projects. This position would be perfect for anyone wanting to work amongst a brilliant team utilising and enhancing their skills in a very welcoming environment.

Job responsibilities

The following are the core responsibilities of the dispenser, but not exclusive. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Dispensing acute and repeat prescription requests.
• Checking colleagues' dispensing.
• Updating patients' repeat screens on Doctors instructions.
• Ensuring the dispensary area remains clean and tidy.
• Handing out prescriptions and collecting charges when appropriate.
• Sorting, stamping and endorsing prescriptions.
• Completing backs of prescriptions.
• Ordering appropriate quantities of goods via the wholesaler's computer link.
• Checking goods as and when delivered and returning incorrect goods as required.
• Stocking shelves, refrigerators and other storage areas.
• Disposal of returned unused medicines.
• Effectively manage and place purchase orders received from wholesaling distributors.
• Cross reference invoices with goods received.
• Appropriately repackage supplies and relabel.
• Check ambience and temperatures of room and record accordingly.
• Keep a close eye on any Drug Alerts and manage any affected batches accordingly.
• Adhere to manual of operating for wholesaling.
• Checking for the addition/removal/alteration of any medication changes and passing to pharmacist/GP/Prescriber for amendment.

Person Specification

• BTEC/NPA qualification in Dispensing or similar standard of training (i.e. NVQ).
• Must be numerate and literate.
• Manner pleasant and professional.
• Previous stock and quality control experience.
• Used to handling and reconciling cash.
• Able to work on own initiative, following set procedures and protocols.
• Demonstrate an understanding and commitment to good standards of patient care.
• Flexible, reliable and responsive to change.
• An understanding, acceptance, and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense.
• Ability to work under pressure.
• Concentration required daily, e.g. ability to deal with occasional exposure to distressing or emotional events.
• Ability to work with competing priorities.
• Ability to deal tactfully and empathetically with distressed or anxious patients and carers.
• Ability to communicate effectively via telephone or group discussion.
• Good interpersonal skills.
• Proven customer care skills.
• Flexible attitude to working hours, and able to cover staff sickness at short notice.
• Experience of NHS systems.
• Experience of SystmOne clinical system.
• Experience of working within Primary Care.
• An enquiring mind, with a willingness to learn new skills and procedures.
• Able to deal with challenging situations.
• Ability to work without direct supervision and determine own workload priorities.
• Self-motivating - able to work with minimal direction but aware of limits of authority.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.