At a Glance
- Tasks: Handle complaints, FOI requests, and member enquiries in a busy service team.
- Company: Reputable Housing Provider in North London with a hybrid work model.
- Benefits: Competitive hourly rate, flexible working, and potential for contract extension.
- Other info: Accessible location with excellent train links and opportunities for professional growth.
- Why this job: Join a dynamic team and make a difference in community housing services.
- Qualifications: Experience in complaint handling and knowledge of FOI and GDPR regulations.
The predicted salary is between 20 - 22 € per hour.
James Stevens Associates are delighted to be working with a Housing Provider based in North London that are now looking for a Complaints and Information Officer (Hybrid). The role will encompass a mix of SAR's / FOI's, Complaints and Members Enquiries so we will be looking for someone who is available quickly to join a busy service team. This is a Hybrid role with office expectations for 2/3 days per week in office:
- £20-£22 per hour
- 5 days per week
- 2/3 days on site
- Colindale | North London based
- Very accessible via Train links
- 4 month contract | potential to extend
- To start ASAP!
Complaints:
- Stage 1 and Stage 2 complaint acknowledgements and assignment to handlers
- Reviewing Stage 2 escalation requests and taking decisions about escalation in line with policy
- Providing ad-hoc advice and advocacy for complainants where needed
- Providing ad-hoc advice to colleagues
- Working within the timescales of the Housing Ombudsman’s / Local Government and Social Care Ombudsman’s Complaint Handling Code
- Coordinating requests and queries from the two Ombudsmen
- Completing quality assurance checks
- Monitoring progress and ensuring required timescales are met
Freedom of Information:
- Logging and assigning FOI requests in line with statutory timescales
- Providing ad-hoc advice to colleagues
- Checking proposed responses and information from colleagues and sending full responses to requestors in line with FOI Act.
- Monitoring progress and ensuring required timescales are met
Subject Access Requests:
- Logging and assigning SARs in line with statutory timescales
- Checking proposed responses and information from colleagues and sending full responses to requestors in line with UK GDPR and DPA.
- Monitoring progress and ensuring required timescales are met
Members enquiries:
- Logging and acknowledging enquiries from MPs and councillors, and assigning to lead colleagues
- Reviewing draft responses and providing to MPs/councillors
- Monitoring progress and ensuring required timescales are met
Complaints and Information Officer (Interim) employer: James Stevens Associates
Join a dynamic Housing Provider in North London as a Complaints and Information Officer, where you will be part of a supportive team dedicated to delivering exceptional service. Enjoy the flexibility of a hybrid working model, competitive pay, and the opportunity for professional growth within a well-connected location that values employee contributions and fosters a collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints and Information Officer (Interim)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A quick chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and information requests. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your knowledge of relevant legislation, like the FOI Act and UK GDPR, during interviews. This will demonstrate your expertise and commitment to the role, making you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Complaints and Information Officer (Interim)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints and Information Officer role. Highlight your experience with complaints handling, FOI requests, and SARs, as these are key aspects of the job.
Showcase Relevant Skills:We want to see your skills in action! Mention any experience you have with quality assurance checks, monitoring progress, and working within tight timescales. This will show us you're ready for the busy service team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point about your qualifications and experiences. We appreciate brevity and clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role quickly. We can’t wait to hear from you!
How to prepare for a job interview at James Stevens Associates
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Complaints and Information Officer. Brush up on the Housing Ombudsman’s Complaint Handling Code, FOI Act, and UK GDPR. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to handle complaints, SARs, and FOIs. Think about times when you’ve successfully resolved issues or provided excellent support to colleagues and complainants. This will help you stand out as a candidate who can hit the ground running.
✨Ask Smart Questions
Come prepared with questions that show your interest in the role and the organisation. Ask about their current challenges in handling complaints or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
✨Be Ready for Hybrid Work
Since this is a hybrid role, be prepared to discuss how you manage your time and productivity when working remotely. Share any tools or strategies you use to stay organised and ensure effective communication with your team, especially when you’re not in the office.
