At a Glance
- Tasks: Lead teams and ensure smooth operations across customer service and logistics.
- Company: Friendly, growing business focused on customer satisfaction and operational efficiency.
- Benefits: Competitive salary up to £40k, full benefits, and a dynamic work environment.
- Other info: Opportunity for career growth in a practical, fast-paced setting.
- Why this job: Make a visible impact while managing diverse responsibilities in a supportive team.
- Qualifications: Experience in office management or customer service with strong organisational skills.
The predicted salary is between 40000 - 40000 € per year.
We are looking for a highly organised and customer-focused Client Relationship and Operations Manager to lead our administration and estimating teams, whilst coordinating the day-to-day operations across customer service, logistics, health and safety, compliance, procurement, and subcontractor support. This is a broad, hands-on role suited to someone who enjoys keeping a busy business running smoothly, safely, and efficiently, and an excellent opportunity for someone who enjoys variety, responsibility, and making a visible impact across a friendly, growing business.
Key Responsibilities:
- Manage, develop, and support the Administration and Estimating teams.
- Oversee customer enquiries, complaints, and escalations, ensuring excellent service.
- Coordinate day-to-day activity with Installation, Survey, and Subcontractor teams.
- Support management meetings, travel arrangements, stocktake, and operational reporting.
- Identify process improvements, cost savings, and operational efficiencies.
- Manage health and safety processes, risk assessments, COSHH records, and meeting actions.
- Maintain ISO and quality management documentation, including records in Titan (bespoke management system - training provided).
- Coordinate logistics, deliveries, vehicle bookings, access equipment, and supplier activity.
- Manage procurement for office, factory, installation tools, uniform, and PPE.
- Maintain training records and coordination accreditations such as IPAF, PASMA, and CSCS.
About You:
You will be practical, calm under pressure, and able to manage multiple priorities at once. You will have strong communication skills and be confident working with customers, teams, and managers across the business.
Essential Requirements:
- Experience in office management, customer services, operations, or logistics coordination.
- The ability to remain calm and effective in a busy operational environment.
- Customer-focused, proactive, and solutions-driven.
- Strong organisational and multitasking skills.
- Awareness of health and safety and quality processes or willingness to develop in this area.
- Experience coordinating suppliers, subcontractors, or operational teams.
- Excellent attention to detail and problem-solving ability.
- Confident using Microsoft Office and business systems.
Desirable:
- IOSH or equivalent health and safety qualifications.
- ISO quality management experience.
- Experience in manufacturing or similar sectors.
Reporting to: Operations Director
Direct Reports: Administration and Estimating Teams
This is a full-time, on-site position, with an annual remuneration of up to £40k and full benefits.
Client Relationship Manager in Manchester employer: James Robertshaw
Join a dynamic and supportive team as a Client Relationship Manager, where your organisational skills and customer focus will be valued in a friendly, growing business. We offer a collaborative work culture that prioritises employee development, with opportunities for training and career progression, all while ensuring a safe and efficient operational environment. Located in a vibrant area, our company provides a unique chance to make a tangible impact while enjoying a competitive salary and comprehensive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Client Relationship Manager role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show them that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to customer service and operations. Use specific examples from your past experiences to demonstrate your skills and how you can make a visible impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our friendly, growing business.
We think you need these skills to ace Client Relationship Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Relationship Manager role. Highlight your organisational skills, customer service experience, and any relevant operational management roles you've held.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed teams or improved processes in previous jobs, and show us your passion for customer service.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you’ve successfully tackled challenges. We love candidates who can think on their feet and come up with effective solutions, especially in busy environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our friendly team!
How to prepare for a job interview at James Robertshaw
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Client Relationship Manager, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed various priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational prowess.
✨Demonstrate Customer Focus
This role is all about customer service, so be ready to discuss how you've handled customer enquiries, complaints, or escalations in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
