At a Glance
- Tasks: Lead and support teams while ensuring smooth daily operations and excellent customer service.
- Company: Join a friendly, growing business that values organisation and efficiency.
- Benefits: Competitive salary up to £40k, full benefits, and a dynamic work environment.
- Other info: Opportunity for growth and development in a supportive team.
- Why this job: Make a visible impact in a hands-on role with variety and responsibility.
- Qualifications: Experience in office management or customer service, strong communication, and multitasking skills.
The predicted salary is between 40000 - 40000 € per year.
We are looking for a highly organised and customer-focused Client Relationship and Operations Manager to lead our administration and estimating teams, whilst coordinating the day-to-day operations across customer service, logistics, health and safety, compliance, procurement, and subcontractor support. This is a broad, hands-on role suited to someone who enjoys keeping a busy business running smoothly, safely, and efficiently, and an excellent opportunity for someone who enjoys variety, responsibility, and making a visible impact across a friendly, growing business.
Key Responsibilities:
- Manage, develop, and support the Administration and Estimating teams.
- Oversee customer enquiries, complaints, and escalations, ensuring excellent service.
- Coordinate day-to-day activity with Installation, Survey, and Subcontractor teams.
- Support management meetings, travel arrangements, stocktake, and operational reporting.
- Identify process improvements, cost savings, and operational efficiencies.
- Manage health and safety processes, risk assessments, COSHH records, and meeting actions.
- Maintain ISO and quality management documentation, including records in Titan (bespoke management system - training provided).
- Coordinate logistics, deliveries, vehicle bookings, access equipment, and supplier activity.
- Manage procurement for office, factory, installation tools, uniform, and PPE.
- Maintain training records and coordination accreditations such as IPAF, PASMA, and CSCS.
About You:
You will be practical, calm under pressure, and able to manage multiple priorities at once. You will have strong communication skills and be confident working with customers, teams, and managers across the business.
Essential Requirements:
- Experience in office management, customer services, operations, or logistics coordination.
- The ability to remain calm and effective in a busy operational environment.
- Customer-focused, proactive, and solutions-driven.
- Strong organisational and multitasking skills.
- Awareness of health and safety and quality processes or willingness to develop in this area.
- Experience coordinating suppliers, subcontractors, or operational teams.
- Excellent attention to detail and problem-solving ability.
- Confident using Microsoft Office and business systems.
Desirable:
- IOSH or equivalent health and safety qualifications.
- ISO quality management experience.
- Experience in manufacturing or similar sectors.
Reporting to: Operations Director
Direct Reports: Administration and Estimating Teams
This is a full-time, on-site position, with an annual remuneration of up to £40k and full benefits.
Operations Client service Manager in Bolton employer: James Robertshaw
Join a dynamic and supportive team as an Operations Client Service Manager, where your organisational skills will shine in a friendly and growing business. We prioritise employee development and offer a collaborative work culture that values innovation and efficiency, alongside competitive remuneration and comprehensive benefits. Located in a vibrant area, this role provides the unique opportunity to make a tangible impact while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Client service Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Client Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they manage customer service and logistics. This will help you tailor your answers and show that you're genuinely interested in making a positive impact.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've improved processes or handled customer complaints effectively. Being able to share these stories will demonstrate your proactive and solutions-driven mindset.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are enthusiastic about joining our friendly, growing business. Plus, it shows you're serious about the opportunity and ready to dive into the role.
We think you need these skills to ace Operations Client service Manager in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in office management, customer service, and operations to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've managed teams or improved processes in previous roles to demonstrate your customer-focused approach.
Showcase Your Organisational Skills:Since this role requires strong organisational abilities, consider including examples of how you've successfully managed multiple priorities or coordinated logistics in past jobs. We love seeing how you keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at James Robertshaw
✨Know Your Stuff
Before the interview, dive deep into the company’s operations and values. Understand their customer service approach and how they manage logistics and compliance. This will help you tailor your answers to show that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Be Customer-Focused
Emphasise your customer service experience during the interview. Share specific instances where you handled enquiries or complaints effectively. This will demonstrate your proactive and solutions-driven mindset, which is crucial for this role.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, operational challenges, and opportunities for process improvements. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
