At a Glance
- Tasks: Lead teams and ensure smooth operations across customer service, logistics, and compliance.
- Company: Join a friendly, growing business that values organisation and customer focus.
- Benefits: Competitive salary up to £40k, full benefits, and a dynamic work environment.
- Other info: Opportunity for growth and development in a fast-paced operational setting.
- Why this job: Make a visible impact while managing diverse responsibilities in a supportive team.
- Qualifications: Experience in office management or customer service with strong organisational skills.
The predicted salary is between 40000 - 40000 € per year.
We are looking for a highly organised and customer-focused Client Relationship and Operations Manager to lead our administration and estimating teams, whilst coordinating the day-to-day operations across customer service, logistics, health and safety, compliance, procurement, and subcontractor support. This is a broad, hands-on role suited to someone who enjoys keeping a busy business running smoothly, safely, and efficiently, and an excellent opportunity for someone who enjoys variety, responsibility, and making a visible impact across a friendly, growing business.
Key Responsibilities:
- Manage, develop, and support the Administration and Estimating teams.
- Oversee customer enquiries, complaints, and escalations, ensuring excellent service.
- Coordinate day-to-day activity with Installation, Survey, and Subcontractor teams.
- Support management meetings, travel arrangements, stocktake, and operational reporting.
- Identify process improvements, cost savings, and operational efficiencies.
- Manage health and safety processes, risk assessments, COSHH records, and meeting actions.
- Maintain ISO and quality management documentation, including records in Titan (bespoke management system - training provided).
- Coordinate logistics, deliveries, vehicle bookings, access equipment, and supplier activity.
- Manage procurement for office, factory, installation tools, uniform, and PPE.
- Maintain training records and coordination accreditations such as IPAF, PASMA, and CSCS.
About You:
You will be practical, calm under pressure, and able to manage multiple priorities at once. You will have strong communication skills and be confident working with customers, teams, and managers across the business.
Essential Requirements:
- Experience in office management, customer services, operations, or logistics coordination.
- The ability to remain calm and effective in a busy operational environment.
- Customer-focused, proactive, and solutions-driven.
- Strong organisational and multitasking skills.
- Awareness of health and safety and quality processes or willingness to develop in this area.
- Experience coordinating suppliers, subcontractors, or operational teams.
- Excellent attention to detail and problem-solving ability.
- Confident using Microsoft Office and business systems.
Desirable:
- IOSH or equivalent health and safety qualifications.
- ISO quality management experience.
- Experience in manufacturing or similar sectors.
Reporting to: Operations Director
Direct Reports: Administration and Estimating Teams
This is a full-time, on-site position, with an annual remuneration of up to £40k and full benefits.
Client Relationship & Operations Manager in Bolton employer: James Robertshaw
Join a dynamic and supportive team as a Client Relationship and Operations Manager, where your organisational skills will shine in a friendly, growing business. We offer a collaborative work culture that prioritises employee development, with opportunities for training and career progression, all while ensuring a healthy work-life balance. Located in a vibrant area, our company provides a unique chance to make a tangible impact on operations and customer satisfaction, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship & Operations Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Relationship & Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their customer service approach and think of ways you can contribute to improving processes. This will show you're proactive and ready to make an impact from day one!
✨Tip Number 3
Practice your communication skills! As a Client Relationship & Operations Manager, you'll need to be calm and effective under pressure. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Relationship & Operations Manager in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Relationship & Operations Manager role. Highlight your organisational skills, customer service experience, and any relevant operational management roles you've held.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've managed teams or improved processes in previous roles, and don’t forget to show your enthusiasm for working with us!
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your problem-solving abilities. Describe situations where you’ve successfully navigated challenges in a busy operational environment, as this is key for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at James Robertshaw
✨Know Your Stuff
Before the interview, dive deep into the company’s operations and values. Understand their approach to customer service and logistics, as well as any recent projects or changes. This will help you demonstrate your genuine interest and show how your experience aligns with their needs.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple priorities and keep things running smoothly. Think of specific situations where you improved processes or handled customer complaints effectively. This will illustrate your hands-on approach and problem-solving skills.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can engage with customers and teams alike.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to health and safety, compliance, or customer service. Prepare by thinking through how you would handle various situations, demonstrating your calmness under pressure and solutions-driven mindset.
