At a Glance
- Tasks: Lead teams and ensure smooth operations across customer service, logistics, and compliance.
- Company: Join a friendly, growing business that values organisation and efficiency.
- Benefits: Competitive salary up to £40k, full benefits, and a dynamic work environment.
- Other info: Full-time, on-site role with opportunities for professional growth.
- Why this job: Make a visible impact while managing diverse responsibilities in a supportive team.
- Qualifications: Experience in office management or customer service, with strong organisational skills.
The predicted salary is between 40000 - 40000 € per year.
We are looking for a highly organised and customer-focused Client Relationship and Operations Manager to lead our administration and estimating teams, whilst coordinating the day-to-day operations across customer service, logistics, health and safety, compliance, procurement, and subcontractor support. This is a broad, hands-on role suited to someone who enjoys keeping a busy business running smoothly, safely, and efficiently, and an excellent opportunity for someone who enjoys variety, responsibility, and making a visible impact across a friendly, growing business.
Key Responsibilities:
- Manage, develop, and support the Administration and Estimating teams.
- Oversee customer enquiries, complaints, and escalations, ensuring excellent service.
- Coordinate day-to-day activity with Installation, Survey, and Subcontractor teams.
- Support management meetings, travel arrangements, stocktake, and operational reporting.
- Identify process improvements, cost savings, and operational efficiencies.
- Manage health and safety processes, risk assessments, COSHH records, and meeting actions.
- Maintain ISO and quality management documentation, including records in Titan (bespoke management system - training provided).
- Coordinate logistics, deliveries, vehicle bookings, access equipment, and supplier activity.
- Manage procurement for office, factory, installation tools, uniform, and PPE.
- Maintain training records and coordination accreditations such as IPAF, PASMA, and CSCS.
About You:
You will be practical, calm under pressure, and able to manage multiple priorities at once. You will have strong communication skills and be confident working with customers, teams, and managers across the business.
Essential Requirements:
- Experience in office management, customer services, operations, or logistics coordination.
- The ability to remain calm and effective in a busy operational environment.
- Customer-focused, proactive, and solutions-driven.
- Strong organisational and multitasking skills.
- Awareness of health and safety and quality processes or willingness to develop in this area.
- Experience coordinating suppliers, subcontractors, or operational teams.
- Excellent attention to detail and problem-solving ability.
- Confident using Microsoft Office and business systems.
Desirable:
- IOSH or equivalent health and safety qualifications.
- ISO quality management experience.
- Experience in manufacturing or similar sectors.
Reporting to: Operations Director
Direct Reports: Administration and Estimating Teams
This is a full-time, on-site position, with an annual remuneration of up to £40k and full benefits.
Client Relationship Manager (Pensions & in Bolton employer: James Robertshaw
Join a dynamic and supportive team as a Client Relationship Manager in a thriving business that values its employees and fosters a collaborative work culture. With a focus on professional development, you will have the opportunity to lead diverse teams while enjoying a competitive salary and comprehensive benefits package. Our commitment to health and safety, alongside a friendly atmosphere, makes this an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager (Pensions & in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Relationship Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your customer-focused approach and demonstrate that you're the perfect fit for their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to operations and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our friendly, growing business. Plus, it shows you're proactive and keen to be part of our team!
We think you need these skills to ace Client Relationship Manager (Pensions & in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Relationship Manager role. Highlight your experience in office management, customer service, and operations to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the ideal candidate. Don’t forget to mention your problem-solving skills and ability to stay calm under pressure.
Showcase Your Organisational Skills:Since this role requires strong organisational abilities, give examples of how you've successfully managed multiple priorities in the past. We want to see how you keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at James Robertshaw
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Relationship Manager. Familiarise yourself with the key tasks mentioned in the job description, like managing teams and overseeing customer enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities. Think about times when you improved processes or handled logistics efficiently. Be ready to discuss these examples during the interview to highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Practice responses to potential situations, such as handling a customer complaint or coordinating with subcontractors. This will help you articulate your thought process and demonstrate your proactive, solutions-driven mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific challenges the administration and estimating teams face. This shows your interest in the role and helps you gauge if the company is the right fit for you.
