At a Glance
- Tasks: Lead and support teams while ensuring smooth daily operations and excellent customer service.
- Company: Join a friendly, growing business that values organisation and efficiency.
- Benefits: Competitive salary up to £40k, full benefits, and a dynamic work environment.
- Other info: Opportunity for growth and development in a supportive team.
- Why this job: Make a visible impact in a hands-on role with variety and responsibility.
- Qualifications: Experience in office management or customer service, strong organisational skills required.
The predicted salary is between 40000 - 40000 € per year.
We are looking for a highly organised and customer-focused Client Relationship and Operations Manager to lead our administration and estimating teams, whilst coordinating the day-to-day operations across customer service, logistics, health and safety, compliance, procurement, and subcontractor support. This is a broad, hands-on role suited to someone who enjoys keeping a busy business running smoothly, safely, and efficiently, and an excellent opportunity for someone who enjoys variety, responsibility, and making a visible impact across a friendly, growing business.
Key Responsibilities:
- Manage, develop, and support the Administration and Estimating teams.
- Oversee customer enquiries, complaints, and escalations, ensuring excellent service.
- Coordinate day-to-day activity with Installation, Survey, and Subcontractor teams.
- Support management meetings, travel arrangements, stocktake, and operational reporting.
- Identify process improvements, cost savings, and operational efficiencies.
- Manage health and safety processes, risk assessments, COSHH records, and meeting actions.
- Maintain ISO and quality management documentation, including records in Titan (bespoke management system - training provided).
- Coordinate logistics, deliveries, vehicle bookings, access equipment, and supplier activity.
- Manage procurement for office, factory, installation tools, uniform, and PPE.
- Maintain training records and coordination accreditations such as IPAF, PASMA, and CSCS.
About You:
You will be practical, calm under pressure, and able to manage multiple priorities at once. You will have strong communication skills and be confident working with customers, teams, and managers across the business.
Essential Requirements:
- Experience in office management, customer services, operations, or logistics coordination.
- The ability to remain calm and effective in a busy operational environment.
- Customer-focused, proactive, and solutions-driven.
- Strong organisational and multitasking skills.
- Awareness of health and safety and quality processes or willingness to develop in this area.
- Experience coordinating suppliers, subcontractors, or operational teams.
- Excellent attention to detail and problem-solving ability.
- Confident using Microsoft Office and business systems.
Desirable:
- IOSH or equivalent health and safety qualifications.
- ISO quality management experience.
- Experience in manufacturing or similar sectors.
Reporting to: Operations Director
Direct Reports: Administration and Estimating Teams
This is a full-time, on-site position, with an annual remuneration of up to £40k and full benefits.
Client Relations & Operations Manager in Bolton employer: James Robertshaw
Join a dynamic and supportive team as a Client Relations & Operations Manager, where your organisational skills will shine in a friendly, growing business. We prioritise employee development and offer a collaborative work culture that values innovation and efficiency, alongside competitive remuneration and comprehensive benefits. Located in a vibrant area, this role provides the unique opportunity to make a tangible impact while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations & Operations Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Relations & Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and customer service approach so you can showcase how your skills align with their needs. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and handling customer complaints. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Relations & Operations Manager in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Relations & Operations Manager role. Highlight your organisational skills, customer service experience, and any relevant operational management roles you've held.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed teams or improved processes in previous roles, and show us your passion for customer service.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you’ve tackled challenges head-on. We love candidates who can think on their feet and come up with effective solutions, especially in a busy environment like ours.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our friendly team!
How to prepare for a job interview at James Robertshaw
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and essential requirements. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
As a Client Relations & Operations Manager, being organised is crucial. Prepare examples from your past experiences where you successfully managed multiple priorities or improved processes. This will demonstrate your ability to keep things running smoothly in a busy environment.
✨Prepare for Customer Scenarios
Expect questions about handling customer enquiries, complaints, and escalations. Think of specific situations where you provided excellent service or resolved issues effectively. This will highlight your customer-focused approach and problem-solving skills.
✨Demonstrate Your Team Leadership
Since you'll be managing teams, be ready to discuss your leadership style. Share examples of how you've developed and supported teams in the past. This will show that you can lead the Administration and Estimating teams while fostering a positive work environment.
