Client Manager - Commercial Landscaping in Cornholme

This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability. Client Managers work in tandem with production staff to ensure that jobs are delivered safely, efficiently and in accordance with the company’s standard for quality. Client Managers evaluate the performance of Service Level Agreements, quality levels and financials within their accounts. They will own the client relationship and will serve as the primary point of contact for assigned clients. This position will report directly to the Branch Manager.

Essential Functions and Responsibilities

• Maintains relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met.
• Assists in developing and implementing account-specific vision, strategies, and creative solutions; monitors and manages account profitability and drives retention and growth of contract business.
• Acts as primary escalation responsibility for client concerns by proactively assisting in resolving issues with customer service when needed.
• Conducts regular business reviews with clients to assess expectations and each maintenance team’s performance, incorporating goals related to quality, maintenance functions, and personnel development.
• Identifies, estimates and presents opportunities for new business and enhancements.
• Monitors the implementation of approved work orders (Irrigation, Mulch, Turf Care and Seasonal Color).
• Works in tandem with business development staff to achieve branch sales goals through referrals and generates sales opportunities within Client portfolios.
• Effectively manages and completes the client transition from the Sales Team to the Operations Team.
• Ensures familiarity with each job’s specifications; establishes a solid communication plan with production staff, communicating schedules for all jobs and assisting in prioritizing work.
• Provides client feedback to the Operations Team to facilitate change and corrective action.
• Partners with Project Management in organizing and implementing client requests and operational procedures on property sites, and schedules regular meetings with supervisors and team members to communicate plans and ensure timely billing.

KPI’s

• Portfolio retention 90% or greater
• Management capacity of $1.5M or better
• Communication plans actively worked and shared with production team
• Positive scores on client surveys
• Enhancement revenue at a minimum of 30% of portfolio
• Consistent source of lead generation and referral business to sales team
• Positive teamwork with production staff
• Enhancement and contract sales meet or exceed individual goals set by client manager and branch manager

Minimum Qualification

• Minimum of a high school diploma or GED.
• Bachelor’s degree in business or a related field preferred.
• 3‑5 years of experience in operations, customer service, customer relations, or a related field.
• Ability to travel to and from company office and client locations, including after‑hours events when necessary.
• Excellent accountability, judgment, communication, and conflict resolution skills; ability to negotiate and sell landscape enhancements.
• Strong interpersonal and organizational skills with excellent oral and written communication.
• Ability to maintain confidentiality and represent the company in a positive, professional manner at all times.
• Highly organized with strong follow‑up abilities and excellent computer skills.

Benefits

We offer a competitive range of benefits to support our employees’ health, well‑being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1‑833‑222‑3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e‑Verify all newly hired employees.

An Equal Opportunity Employer.