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For Companies At a Glance
- Tasks: Support operations at a new centre, being the first point of contact for men in crisis.
- Company: Join a charity dedicated to saving lives and supporting men in suicidal crisis.
- Benefits: Full-time role with a supportive team and meaningful work experience.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Strong communication and organisational skills; compassion is key.
- Other info: Be part of a dynamic team in a safe and welcoming environment.
The predicted salary is between 36000 - 60000 £ per year.
Hours: Full time, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm. This post is open to job sharing.
Contract Type: Permanent
Location: Birmingham
THE OPPORTUNITY
We are looking to recruit a Clinical Administrator to support the administration and operations processes at our new James Place centre in Birmingham, due to open in Spring 2026. You will be the first point of contact for men who are experiencing a suicidal crisis and their supporters and will take a key role in facilitating a warm and welcoming introduction to the centre. You will be expected to set and maintain the tone of the experience at James Place and provide efficient and effective administrative support to the centre team. Under the guidance of the Centre Manager, you will process referrals, conduct accurate record keeping and help to ensure the centre runs safely and smoothly.
MAIN DUTIES OF THE JOB
KEY RESPONSIBILITIES
- Clinical Administration
- Covering daily administrative tasks and duties at James Place Birmingham including:
- Being the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries.
- Dealing with enquiries over email and telephone, scheduling/amending appointments and taking messages as required.
- Speaking to men in distress who have contacted the centre and, where appropriate, taking self-referrals over the phone.
- Processing referrals and maintaining accurate records at all times in line with our administrative procedures.
- Supporting users of the service to access information about other agencies.
- Maintaining an effective appointment system ensuring all the resources at James Place are used efficiently.
- Recording and collating data to support the effective evaluation and monitoring of James Place.
- Providing admin support to the wider team as required e.g. recording and sharing meeting minutes.
- Operations
- Maintaining a safe and tidy environment in all areas of the centre and monitoring/replenishing stocks.
- Supporting the Centre Manager to conduct routine Health & Safety checks and assessments.
- Completing electronic filing, shredding, and general office admin.
- Providing occasional administrative support to the Centre Manager, Head of Centre, and the Senior Management Team.
- Following Health and Safety procedures around safety alarms, security, heating, lighting, electrical equipment, and lone working.
- Managing refuse and recycling collections, ensuring it is collected by the contractors each week.
VALUES
Welcoming men and their supporters into the centre, maintaining a calm and caring approach with all those who are seeking support from our services. Treating every person who contacts us with respect and offering them support in line with our values, policies, and procedures. Demonstrate commitment to the James Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work.
PERSON SPECIFICATION
This role requires someone with both excellent people and organisational skills and the ability to communicate compassionately, both verbally and in writing, with a range of stakeholders. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping. You will support the wider teams to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail.
- Strong communication skills, both written and verbal
- Excellent interpersonal skills with the ability to remain calm and caring in challenging situations
- Ability to manage time effectively, prioritise workload and meet deadlines
- Ability to maintain accurate records and follow set procedures
- Strong IT skills with the ability to learn new systems quickly and efficiently
- Knowledge of relevant Data Protection Regulation
- Knowledge and understanding of safeguarding procedures
- Ability to work in a therapeutic environment
- A high level of attention to detail
- Ability to maintain your own personal safety and the safety of colleagues and visitors to the centre
VALUES
- Ability to engage with James Place values
- Ability to promote people's equality, diversity and rights
- Ability to work collaboratively and demonstrate commitment to co-production
- Ability to be transparent, honest and show discretion when needed
- Commitment to suicide prevention and working with men in a suicidal crisis
- Experience of working in a therapeutic environment or health-based setting
- Knowledge of relevant Health and Safety procedures
DISCLOSURE AND BARRING SERVICE CHECK
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Clinical Administrator in Birmingham employer: James' Place Charity
Contact Detail:
James' Place Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Administrator in Birmingham
✨Tip Number 1
Get to know the company! Research James Place and understand their mission. When you walk into that interview, show them you’re not just another candidate; you’re genuinely passionate about their cause.
✨Tip Number 2
Practice your communication skills. As a Clinical Administrator, you'll be the first point of contact for men in distress. Role-play with a friend or family member to get comfortable with handling sensitive conversations.
✨Tip Number 3
Be ready to showcase your organisational skills. Bring examples of how you've managed appointments or maintained records in previous roles. This will help demonstrate that you can keep things running smoothly at James Place.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Clinical Administrator in Birmingham
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to explain why you're excited about the Clinical Administrator role and how your skills align with what we're looking for. Keep it concise, but don’t shy away from showing your passion for helping others.
Tailor Your CV: We want to see how your experience fits the role. Highlight relevant admin skills and any experience in a therapeutic or health-based setting. Use keywords from the job description to make it clear you understand what we need.
Showcase Your Communication Skills: As the first point of contact, your ability to communicate effectively is key. In both your CV and cover letter, give examples of how you've successfully handled challenging situations or provided support to others. This will show us you can maintain that calm and caring approach.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, it shows you’re keen on joining our team at James Place. We can’t wait to hear from you!
How to prepare for a job interview at James' Place Charity
✨Know the Mission
Before your interview, take some time to understand the mission of James Place. Familiarise yourself with their values and the impact they aim to have on men in crisis. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Compassion
As a Clinical Administrator, you'll be the first point of contact for individuals in distress. Prepare examples from your past experiences where you've demonstrated compassion and effective communication. This will highlight your ability to handle sensitive situations with care.
✨Highlight Your Organisational Skills
The role requires excellent organisational skills, so be ready to discuss how you manage your time and prioritise tasks. Bring specific examples of how you've maintained accurate records or managed appointments in previous roles to illustrate your capabilities.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the centre's operations or the team dynamics. This shows that you're engaged and eager to learn more about how you can contribute to the success of James Place.
