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For Companies At a Glance
- Tasks: Manage client enquiries, book valuations, and support the sales process.
- Company: Established estate agency in central London with a supportive culture.
- Benefits: Competitive salary, quarterly bonuses, and no weekend work.
- Why this job: Join a dynamic team and grow your career in a rewarding environment.
- Qualifications: Experience in client services or sales, with strong communication skills.
- Other info: Smart casual dress code and exciting competitions for prizes.
The predicted salary is between 25000 - 42000 £ per year.
Salary: £25,000 basic (negotiable) OTE: £38,000-£42,000
Location: Westminster
Working Pattern: Office-based | No weekends
About My Client
My client is a well-established and growing estate agency based in a prime central London location. They pride themselves on delivering a high standard of service while maintaining a supportive, performance-led culture. This is a business that genuinely rewards effort, promotes from within, and offers clear long-term progression for the right people.
The Role
This is a client-facing Client Services role within residential estate agency, focused on managing enquiries, booking valuations, converting opportunities into instructions, and supporting the sales process through to completion. You'll be speaking with vendors and applicants daily, building rapport, and acting as a key point of contact throughout the journey. The role is target-driven but well-supported, with realistic expectations and strong incentives for those who perform.
Key responsibilities include:
- Managing inbound and outbound client communications
- Booking valuations and supporting instruction conversion
- Delivering a high level of customer service throughout the sales process
- Identifying and passing on mortgage referral opportunities
- Supporting sales progression and liaising with internal teams
- Working towards individual and team targets
What You'll Need
- Experience in estate agency or a strong client service / sales background
- Confident and professional communication skills
- Target-driven with a customer-first mindset
- Strong organisation and follow-up ability
- Motivated, reliable, and keen to progress
What's on Offer
- £25,000 basic salary (negotiable depending on experience)
- £38,000 OTE in your first year
- No weekend working
- Quarterly bonuses linked to performance
- "Win of the Week" and "Win of the Quarter" incentives
- Regular competitions with prizes such as vouchers and extra time off
- Smart casual dress code
- A supportive office environment with clear progression opportunities
Client Services in England employer: James & Partners
Contact Detail:
James & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services in England
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain how your experience aligns with the role. Think about specific examples from your past that demonstrate your client service skills and target-driven mindset.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative and enthusiasm!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It’s also a chance to reiterate your excitement about the role and the company.
We think you need these skills to ace Client Services in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Client Services role. Highlight any relevant experience in estate agency or client service, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just duties. Did you exceed targets? Did you receive positive feedback from clients? We love to see results-driven candidates!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to get your application and for you to stay updated on your progress. Let’s make this happen!
How to prepare for a job interview at James & Partners
✨Know Your Client Services
Make sure you understand the ins and outs of client services in the estate agency sector. Brush up on common client queries and how to handle them effectively. This will show your potential employer that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family where you can focus on your communication style. Remember, it’s all about building rapport!
✨Demonstrate Your Target-Driven Mindset
Prepare examples from your past experiences where you’ve met or exceeded targets. Whether it’s sales figures or customer satisfaction scores, having concrete examples will help illustrate your ability to thrive in a target-driven environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, progression opportunities, or what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
