At a Glance
- Tasks: Manage outstanding debt and resolve payment delays in a busy lettings portfolio.
- Company: Established property business with a fast-paced lettings operation.
- Benefits: Competitive salary, discretionary bonus, and long-term career progression.
- Other info: Opportunity for hybrid working after probation and exposure to a dynamic environment.
- Why this job: Join a supportive team and make a real impact in credit control.
- Qualifications: Previous credit control experience and strong communication skills required.
The predicted salary is between 29000 - 32000 € per year.
Salary: £29,000-£32,000 basic + discretionary bonus
Location: South East London / Kent border
Hours: Monday-Friday 9:00am-5:30pm
About My Client: My client is a highly established property business with a large and fast-paced lettings operation. They are now looking to appoint a Credit Controller to join their client accounts team, supporting the management of a substantial live tenancy portfolio. This is an excellent opportunity for someone with strong administrative and analytical skills to join a busy operational environment where relationship management and problem solving are key. The role would suit an experienced Credit Controller looking for a long-term position within a structured and professional property business.
The Role: This is a high-volume Credit Control position focused on managing outstanding debt across a large lettings portfolio of approximately 5,000 live tenancies. You'll be responsible for liaising with tenants, landlords, clients and internal departments to investigate and resolve payment delays, whilst maintaining excellent levels of communication and organisation throughout. This is a busy, process-driven environment requiring somebody resilient, analytical and confident managing large daily workloads.
- Managing and reducing outstanding debt across a large tenancy portfolio
- Chasing overdue payments and resolving account issues
- Liaising with tenants, landlords and internal departments daily
- Investigating delayed rent payments and outstanding balances
- Managing high volumes of inbound and outbound communication
- Handling account queries and reconciliations efficiently
- Maintaining accurate records and updating internal systems
- Supporting overall collections performance and debt reduction
Typical daily volumes include:
- Approximately 120 outbound emails daily
- Managing 80-100 inbound emails per day
- Making 20-30 outbound calls daily
What You'll Need:
- Previous Credit Control experience essential
- Estate agency or property sector experience highly advantageous
- Strong administrative and organisational skills
- Excellent communication skills both written and verbal
- Analytical and problem-solving mindset
- Ability to manage high-volume workloads effectively
- Strong attention to detail and process management
- Experience with reporting or analytical tools beneficial
- Knowledge of lettings or wider compliance helpful but not essential
- Long-term interest in Credit Control rather than accounting qualifications
What's on Offer:
- £29,000-£32,000 basic salary depending on experience
- Discretionary bonus scheme
- Opportunity to join a highly established property business
- Structured and professional working environment
- Long-term stability and progression opportunities
- Exposure to a fast-paced and high-performing lettings operation
- Potential hybrid working after successful probation period
- Opportunity to join a collaborative and supportive team
To discuss call 020 3771 4148 OR email lewis@james-partners.com
Credit Controller - Richmond employer: James & Partners
Join a highly established property business as a Credit Controller in South East London, where you'll thrive in a structured and professional environment. With a focus on employee growth, you will benefit from long-term stability, a discretionary bonus scheme, and the potential for hybrid working after your probation period. This role offers a unique opportunity to be part of a collaborative team managing a substantial tenancy portfolio, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller - Richmond
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Credit Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Credit Controller positions and practice your responses. Highlight your experience with managing high volumes of communication and problem-solving skills, as these are key in this role.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used reporting tools or handled account reconciliations in past roles. This will demonstrate your ability to manage outstanding debt effectively.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Credit Controller - Richmond
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous Credit Control experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements in managing outstanding debts and resolving payment issues.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Credit Controller role and how your skills align with our needs. We love seeing personality, so let your enthusiasm for the property sector come through!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for someone who can handle high volumes of communication efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at James & Partners
✨Know Your Numbers
As a Credit Controller, you'll be dealing with a lot of figures. Brush up on your understanding of debt management and financial reporting. Be ready to discuss how you've successfully managed outstanding debts in the past and any tools you’ve used to track payments.
✨Showcase Your Communication Skills
This role requires excellent communication with tenants, landlords, and internal teams. Prepare examples of how you've effectively resolved disputes or communicated complex information clearly. Practise articulating your thoughts to ensure you come across as confident and approachable.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your analytical skills and problem-solving mindset. Think of specific instances where you've identified issues and implemented solutions in a high-volume environment. Highlight your resilience and ability to stay organised under pressure.
✨Familiarise Yourself with the Property Sector
While previous experience in the property sector is advantageous, showing a genuine interest can set you apart. Research the lettings market and understand common challenges faced by Credit Controllers in this field. This will help you engage in meaningful conversations during the interview.
