At a Glance
- Tasks: Manage outstanding debt and resolve payment issues in a fast-paced property environment.
- Company: Well-established property business with a collaborative team culture.
- Benefits: Competitive salary, bonuses, medical insurance, and flexible working options.
- Other info: Long-term career growth opportunities and supportive work environment.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Previous credit control experience and strong communication skills required.
The predicted salary is between 29000 - 32000 £ per year.
My client, a highly regarded and well-established property business, is seeking a Credit Control Administrator to join their successful Lettings Client Accounts team. This is an excellent opportunity for an organized, proactive and detail-oriented individual to join a professional and fast-paced environment supporting a substantial residential lettings portfolio. Unlike traditional finance or corporate credit control positions, this role sits at the heart of a busy property operation. Whilst collections and account management form part of the position, the role is heavily focused on communication, administration, problem-solving and stakeholder management. It would particularly suit someone with previous credit control experience who enjoys working with people, handling queries and taking ownership of processes within a collaborative team environment. Exposure to lettings, property management or Reapit would be highly advantageous.
The Role
You will be responsible for managing outstanding debt across a large residential tenancy portfolio, working closely with tenants, landlords and internal departments to resolve payment issues efficiently and professionally. This is a high-volume position requiring excellent organisation, resilience and the ability to manage multiple priorities simultaneously.
Key Responsibilities
- Managing and reducing outstanding debt across a large tenancy portfolio
- Chasing overdue payments and resolving account-related issues
- Liaising with tenants, landlords and internal stakeholders on a daily basis
- Investigating delayed rent payments and outstanding balances
- Handling high volumes of inbound and outbound communication
- Resolving account queries and assisting with reconciliations
- Maintaining accurate records and updating internal systems
- Supporting wider collections performance and debt reduction initiatives
- Building and maintaining strong working relationships with stakeholders across the business
Typical Daily Activity
- Approximately 120 outbound emails
- Managing 80-100 inbound emails
- 20-30 outbound telephone calls
- Ongoing account investigation, administration and query resolution
About You
To be successful in this role, you will possess:
- Previous Credit Control experience (essential)
- Strong administrative and organisational skills
- Excellent written and verbal communication abilities
- A confident and professional telephone manner
- Strong attention to detail and accuracy
- Analytical and problem-solving capabilities
- The ability to manage a high-volume workload effectively
- A proactive and resilient approach to work
- Property, lettings or estate agency experience (highly desirable)
- Experience using Reapit or similar property software (advantageous)
This position would suit someone looking to develop a long-term career within Credit Control and property operations, rather than pursuing formal accountancy qualifications such as ACCA or CIMA.
What's On Offer
- Basic salary of £29,000 - £32,000 depending on experience
- Discretionary bonus scheme
- Opportunity to join a highly respected property business
- Professional, structured and supportive working environment
- Long-term career stability and progression opportunities
- Exposure to a large-scale, high-performing lettings operation
- Potential hybrid working following successful completion of probation
- Collaborative team culture with ongoing training and development
- Private medical insurance
- Life assurance
- Income protection cover
- Generous annual leave entitlement
- Additional long-service holiday allowance
- Enhanced maternity, paternity, adoption and shared parental leave
- Employee Assistance Programme (EAP)
- Mental health and wellbeing support
- Virtual GP access
- Interest-free season ticket loan
- Cycle to Work scheme
- Employee discounts platform
- Share purchase and savings schemes
- Professional training and development
- Support for industry qualifications
- Structured career progression
- Family support and coaching programmes
- Social events and team activities
- Flexible working opportunities where appropriate
Credit Controller employer: James & Partners
Join a highly regarded property business as a Credit Control Administrator, where you will thrive in a professional and supportive environment that values collaboration and employee growth. With a focus on communication and problem-solving, this role offers long-term career stability, generous benefits including private medical insurance and a discretionary bonus scheme, and opportunities for professional development within a dynamic lettings operation. Experience a culture that prioritises mental health and wellbeing, alongside flexible working options and social events that foster a strong team spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like James & Partners. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to James & Partners.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on James & Partners's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at James & Partners
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with James & Partners.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at James & Partners will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former James & Partners employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
