At a Glance
- Tasks: Lead a dynamic team in managing a substantial residential property portfolio.
- Company: Join a respected independent property group with over 50 years of heritage.
- Benefits: Up to £40,000 salary, bonuses, free parking, and professional development.
- Other info: Recognised as one of The Sunday Times Best Places to Work 2026.
- Why this job: Make a real impact while enjoying excellent career growth and leadership opportunities.
- Qualifications: Experience in residential property management and strong leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
Location: Lee, South East London (SE12)
Salary: Up to £40,000 Basic (Negotiable) + Commission & Bonuses
Hours: Monday-Friday, 9am-6pm
The Opportunity
I am exclusively partnering with one of South East London's most established and respected independent property groups to appoint an experienced Property Management Team Leader to its Lee office. With over 50 years of heritage, my client has developed an exceptional reputation across South East London and Kent, combining the infrastructure of a major property group with the personal service and values of an independent business. Recognised as one of The Sunday Times Best Places to Work 2026, the business offers an excellent working environment, established support systems and genuine opportunities for career development. This is an opportunity to lead an established Property Management department overseeing approximately 750 residential properties across South East London.
The Role
You will lead a small team comprising a Senior Property Manager, Property Manager and Junior Property Manager, taking responsibility for the department's operational performance and day-to-day management. This is a genuinely hands-on position, combining leadership responsibilities with active Property Management. You will remain involved in managing properties, resolving complex matters, supporting colleagues and maintaining excellent relationships with landlords and tenants. The portfolio is managed collectively rather than divided into individual geographical patches, providing a varied and collaborative working environment.
Key Responsibilities
- Lead, coach and develop the Property Management team, maintaining high service standards and departmental performance.
- Remain actively involved in the day-to-day management of a substantial residential portfolio.
- Oversee maintenance, repairs, contractor appointments and property compliance.
- Manage inspections, check-outs, deposit negotiations and end-of-tenancy matters.
- Act as the principal escalation point for landlord and tenant complaints, disputes and complex cases.
- Support possession proceedings, including occasional court attendances and bailiff appointments.
- Monitor workloads, service standards, KPIs and customer satisfaction.
- Conduct team meetings, performance reviews and ongoing coaching.
- Identify opportunities to improve processes, client retention and operational efficiency.
- Work closely with senior leadership and dedicated pre-tenancy and credit control departments.
About You
We are seeking an accomplished Residential Property Management professional with the technical knowledge and confidence to lead an established department. You may already be a Property Management Team Leader or Manager, or an experienced Senior Property Manager ready to progress into leadership. The ideal candidate will offer:
- Strong experience within residential Property Management, ideally in estate agency or lettings.
- Excellent knowledge of tenancy legislation, compliance, maintenance and end-of-tenancy procedures.
- Previous experience supervising, mentoring or developing colleagues.
- Confidence handling complaints, escalations and challenging landlord or tenant situations.
- Excellent organisational, communication and problem-solving skills.
- A proactive, commercially aware approach and genuine commitment to delivering exceptional client service.
Salary & Benefits
Basic Salary: Up to £40,000, negotiable for the right candidate.
Team Bonus: £10 added to a shared bonus pot for each qualifying five-star Google review.
Sales Referrals: £100 individual commission for successful completed property sales referrals.
Management Upgrades: £50 individual commission for upgrading landlords to enhanced management services.
Hours: Monday-Friday, 9am-6pm, with no regular weekend working.
Parking: Free parking approximately two minutes from the office, with potential on-site availability.
Benefits: Statutory annual leave, workplace pension, ongoing training and professional development.
Why Join?
This is an excellent opportunity to take ownership of an established department within a highly regarded independent property group, benefiting from a substantial existing portfolio, experienced colleagues and dedicated operational support. For somebody who enjoys both the technical and leadership aspects of Property Management, the position offers genuine responsibility, excellent earning opportunities and the chance to develop a long-term career with an award-winning employer. Apply today or contact James & Partners for a confidential discussion.
Property Management Team Lead in London employer: James & Partners Careers
Join a prestigious rural surveying practice in Perth, where you will enjoy a supportive work culture that values autonomy and professional growth. With hybrid and remote working options, competitive salary packages, and the opportunity to lead significant client projects, this role offers a fulfilling career path for experienced MRICS Rural Surveyors. The company is committed to your development, providing access to mentorship and the chance to shape the future of rural valuations.
StudySmarter Expert Advice🤫
We think this is how you could land Property Management Team Lead in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like James & Partners Careers.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like James & Partners Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit James & Partners Careers's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Management Team Lead in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Management Team Lead role at James & Partners Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at James & Partners Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where James & Partners Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to James & Partners Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at James & Partners Careers.
