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- Tasks: Provide 1st line IT support, resolve basic issues, and assist users with service desk requests.
- Company: Join a friendly team in Houghton Regis, dedicated to excellent customer service.
- Benefits: Enjoy £12.74ph pay, rising to £14.40ph, plus holiday pay and free parking.
- Why this job: Kickstart your IT career in a supportive environment while earning money and gaining experience.
- Qualifications: Good communication skills, some IT support experience, and a customer-focused attitude required.
- Other info: This is a temporary role for about 6 months, starting ASAP.
Are you someone that is looking for a break into IT? Do you have great people and communication skills? Do you have some experience doing 1st Line IT Support - sorting out the basic IT issues - have you turned off / on again? Have you rebooted? All the time being friendly, calm, helpful and professional? Are you available asap for 6 months or so? If 'yes' we could have a lovely little contract for you!
Location: Houghton Regis, Beds
Rate of Pay: £12.74ph rising to £14.40ph after 12 weeks
Benefits: additional holiday pay, free parking
Days/Hours of work: Mon- Fri 9am 5pm (35 hours per week)
Overview of the role:
- 1st Line Technical Support using Service Desk Software (Samanage).
- Undertake UAT testing with the team when required.
- Provide efficient and effective support to system users.
- Ensure that service desk requests are logged and processed efficiently, effectively and in a timely manner.
- Resolving tickets on a 1st line level and where necessary, take detailed info and escalate to a more senior IT personnel for support.
- Undertake any other related work under the direction of the IT Management Team.
Person Requirements:
- Highly motivated with excellent administrative and organisational skills.
- Good experience of IT systems and accurate keyboard skills.
- Excellent customer service skills, both in person and on the telephone.
- Experience in working in a customer focused environment.
- Ability to work independently and also as part of a team.
- Previous Service Desk experience.
This is a temp role to start asap - so if you are available for about 6 months or so and fancy earning a bit of money in the meantime doing a 1st line support role and have the requirements then please send your CV to James Newbury Appointments now for review. If you do not hear back within 3 working days unfortunately you will not have been shortlisted but thank you for your interest and we do hope we can help on another occasion.
Temp 1st line IT Support employer: James Newbury
Contact Detail:
James Newbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temp 1st line IT Support
✨Tip Number 1
Make sure to brush up on your basic IT troubleshooting skills. Familiarise yourself with common issues like rebooting devices and checking connections, as these are often the first steps in 1st line support.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent customer service, try role-playing scenarios where you help someone solve a tech issue over the phone or in person.
✨Tip Number 3
Familiarise yourself with Service Desk Software, particularly Samanage if possible. Understanding how to log and process requests efficiently will give you an edge during the interview.
✨Tip Number 4
Be prepared to discuss your previous experience in customer-focused environments. Think of specific examples where you provided excellent service, as this will demonstrate your suitability for the role.
We think you need these skills to ace Temp 1st line IT Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Temp 1st Line IT Support position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in IT support, customer service, and any relevant technical skills. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the company's needs. Mention your availability and willingness to start immediately, as this is a temporary position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at James Newbury
✨Showcase Your Communication Skills
Since this role requires excellent people skills, be prepared to demonstrate your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy.
✨Prepare for Common IT Support Scenarios
Brush up on common 1st line IT support issues, such as password resets and troubleshooting basic hardware problems. Be ready to discuss how you've handled similar situations in the past, even if it's from personal experience.
✨Familiarise Yourself with Service Desk Software
Research the Service Desk Software mentioned in the job description (Samanage). Understanding how service desk systems work will give you an edge and show your enthusiasm for the role.
✨Demonstrate Your Team Spirit
This position requires both independent work and teamwork. Be prepared to share examples of how you've successfully collaborated with others in previous roles, highlighting your ability to contribute positively to a team environment.
