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- Tasks: Process customer orders and handle queries in a fun, supportive office.
- Company: Join a leading distributor of specialist materials with gorgeous offices in Luton.
- Benefits: Enjoy 28 days holiday, pension options, and free on-site parking.
- Why this job: Gain valuable experience in a dynamic environment while making a real impact.
- Qualifications: Previous admin and customer service experience; strong attention to detail required.
- Other info: 3-month temporary role with full rights to work in the UK needed.
Fab opportunity for the next 3months for a Sales Order Processor! This market leading employer, a leading distributor of specialist materials and supplies, are looking for an Order Processor to cover a 3-month temp contract to join their fun and supportive office-based team in Stopsley, Luton – and they are gorgeous offices! Duration: 3-month temporary Location: Office based, Stopsley, LU2 8DL Hours: Mon to Fri – 8.30am – 5.00pm (37.5 hrs per week) Rate of Pay: £12.50ph plus holiday pay Benefits * 28 days holiday inc bank hols * Pension (after qualifying period * Free on-site parking Key Responsibilities The order processors main responsibility is to enter high volume customer orders efficiently and accurately into the CRM. Other duties include: * Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order * Organising and coordinating collections and deliveries * Carrying out customer service follow up calls * Handle customer queries and complaints either over the phone or via email * Ensuring the customer information is kept up to date * Handling returns for customers and estimating handing charges * Coordinating with other departments * Organising and coordinating collections * Scanning and filing of orders and other documentation * Provide general administration including handling general enquiries over the phone/email * Assisting other team members with orders and helping other departments when the need arises * Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls What would make you a good candidate for this role? * Previous administration and phone-based customer service experience * Strong customer focus is essential * Drive to always achieve the highest standards * Great attention to detail both numerically and written * Highly organised with the ability to prioritise tasks in order of importance * Confident with clear written and verbal communication skills * Self-motivated and crucially a ‘can-do ‘attitude * Proficient with MS Office (Excel, Word, and Outlook) * Any experience working with CRM systems would be an advantage * Full rights to work in the UK (no student visas please, we need full rights to work in the UK) So, if you are looking for 3 months temping work, have great engaging phone skills, good command of English verbal and written as there is a lot of phone and written work liaising with all people across many locations, and proven b2b customer experience, then please send your CV to James Newbury Appointments for immediate review
Sales Order Processor employer: James Newbury
Contact Detail:
James Newbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Order Processor
✨Tip Number 1
Familiarise yourself with CRM systems before applying. Since the role involves entering high volumes of customer orders into a CRM, having a basic understanding of how these systems work will give you an edge during the interview.
✨Tip Number 2
Brush up on your phone communication skills. As you'll be making outbound calls to customers, practice clear and confident speaking to ensure you can handle queries and complaints effectively.
✨Tip Number 3
Showcase your organisational skills. Be prepared to discuss how you prioritise tasks and manage your time, as this role requires handling multiple responsibilities efficiently.
✨Tip Number 4
Research the company and its products. Understanding what the company distributes will help you answer questions more effectively and demonstrate your genuine interest in the role.
We think you need these skills to ace Sales Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any previous roles where you handled high volumes of orders or worked with CRM systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer focus and attention to detail. Mention specific examples from your past work that demonstrate your ability to manage tasks efficiently and communicate clearly.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with MS Office and any experience with CRM systems. These skills are crucial for the Sales Order Processor role.
Show Enthusiasm: Express your excitement about the opportunity to work in a fun and supportive team environment. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at James Newbury
✨Showcase Your Customer Service Skills
Since the role requires strong customer focus, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've resolved issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
As an Order Processor, accuracy is key. Highlight instances where your attention to detail made a difference, whether in data entry or handling customer queries. This will show that you understand the importance of precision in this role.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, make sure to mention it during the interview. If not, do a bit of research on common CRM software used in sales order processing to demonstrate your willingness to learn and adapt.
✨Prepare for Role-Playing Scenarios
You might be asked to handle a mock customer call or resolve a hypothetical issue. Practice responding to common customer complaints or queries to showcase your problem-solving skills and confidence in communication.
