At a Glance
- Tasks: Schedule and coordinate annual assessments with clients, ensuring smooth operations.
- Company: Join a global, award-winning company with a fun and engaging team culture.
- Benefits: Earn £13.24ph, enjoy 28 days holiday pay, and access a pension scheme.
- Other info: Work Monday to Friday, 9am-5pm, with free parking and a supportive team.
- Why this job: Kickstart your career in a dynamic environment with potential for long-term growth.
- Qualifications: GCSEs in English and Maths, strong admin skills, and great communication abilities.
Temp to perm! Location: Central Bedfordshire
Fancy working for a really credible, global company with a great reputation? Want to work with an engaging, fun team that work hard play hard? Want to work for a company that can potentially lead to a long term career path? Want to earn £13.24ph - circa £470 (gross) per week, for working 35 hrs per week, along with additional holiday pay? (circa £24,479 when you become a permanent member of staff, if successful whilst temping)
We have a great opportunity for a confident, organised individual to join this global, award winning company at their lovely offices in Central Beds. It is for a temp to possible perm, Scheduling Administrator. This is for an ASAP working for 35 hrs per week.
Salary: £13.45 ph / £24479
Benefits:
- 28 days holiday pay pro rata (inc bank hols)
- pension scheme (after qualifying period)
- free parking
- holiday pay
Hours: Mon - Fri 9am-5pm (1 hr lunch break) 35 hrs per week
Role Objective
Contacting the companies clients to ensure the companies annual assessment visits are scheduled to perform the company reviews and audits as required. A great phone manner with a tenacious, engaging attitude is essential as you will be speaking to all business managers, directors, etc to schedule these reviews.
Overview of the Role
You will provide a great administration service ensuring adequate resources/auditors are provided to deliver the expected services to the companies clients. To provide great administrative support within the operations team, being a key link between the companies customers and audit staff by administering daily activities required to achieve the scheduling and KPIs required. Preparing the client data for issuing accreditation certificates, invoices, contract reviews and provide the liaison between clients and the relevant staff regarding all inquiries and the progress of the application and certification process.
Duties
- Scheduling and booking annual audit and review visits that ensures delivery of the companies services to its customers.
- To assist in the team resource planning, ensuring resources are available to complete the annual visit.
- To plan and monitor visits to ensure that the annual visit programme is completed on time in accordance to the schedule.
- Accurate compilation and entry of the reviews, including updating on activity required for better results, coding and queries.
- Generating certificates and dispatching with invoices and maintaining accurate related records.
- Providing support and cover to Administration team colleagues.
- Dealing with client inquiries, performing chase up calls and maintaining accurate electronic records.
- Planning own workload to ensure priority tasks completed to agreed deadlines and objectives are met.
- To help identify issues and make recommendations for better working practice.
- To prepare routine reports.
Must Haves
- Minimum GCSEs or equivalent qualification – including English and Maths (or demonstrable & verifiable relevant work experience).
- Highly motivated with excellent administrative and organisational skills with the ability to prioritise workload.
- Experience of Microsoft Office, PC literate and accurate keyboard skills.
- Excellent English communication skills and ability to build relationships, as there is a lot of phone liaison required.
- Great people and customer service skills, with experience of working in a customer service environment as well as solid administrative experience.
- Ability to work as part of a team or on own initiative with minimum supervision.
- Ability to work to deadlines and targets to ensure scheduled appointments met.
This is a global award winning company that offers a great place to work. If you are an experienced Customer services individual with good administration skills, then please send your details to us asap. If you don't hear back, unfortunately, you have not been shortlisted on this occasion but please do keep an eye for further suitable roles and we would like to thank you for your application.
Scheduler in Houghton Regis employer: James Newbury
Join a globally recognised company in Central Bedfordshire that values its employees and fosters a vibrant work culture. With a focus on teamwork and engagement, this role offers not only competitive pay but also opportunities for career advancement and professional growth. Enjoy benefits like 28 days of holiday pay, a pension scheme, and a supportive environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Houghton Regis
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like James Newbury.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like James Newbury. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Scheduler in Houghton Regis
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to James Newbury.
How to prepare for a job interview at James Newbury
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in James Newbury's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services James Newbury offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
