At a Glance
- Tasks: Support clients with onboarding and ensure a seamless customer experience.
- Company: Join a leading global brand known for its commitment to customer satisfaction.
- Benefits: Competitive pay, holiday pay, and a supportive work environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Be part of a dynamic team that values your contribution to client success.
- Qualifications: 2+ years in admin or customer service, excellent communication skills.
We are delighted to be supporting this great. leading global brand, in their need of a temporary Customer Experience Administration role.
Salary: £28,000 for the permanent role, so £15.38ph plus holiday pay Hours: Mon -Fri 35hrs per week 9am-5pm (1 hr unpaid lunch) Location: Houghton Regis, Beds
Purpose of the Client Experience Administrator Role This role is an essentail one for the team, ensuring the companies clients information is correctly and professionally administered, from the moment of onboarding, and throughtout, to ensure absolute professional accuracy and great service.
You will be supporting the Client Exec team with all administrative duties to ensure ongoing customer engagement, and driving satisfaction across the client base.
The role also involves good, professional collaboration with internal teams (Sales, Operations, Key Accounts, Scheduling), to ensure a consistent and positive experience.
It is a critical role to aid client retention, operational efficiency, and overall customer satisfaction.
Skills & Experience
Required
Essential
- 2+ years of administrative experience in a customer-facing or client services role (preferably B2B or professional services)
- Excellent English verbal and written communication skills with strong interpersonal and relationship-building abilities as there is a lot of phone work and written comms required.
- Full rights to work in the UK on a permeant basis is essential as no sponsorship is given
Skills & Competences
- Highly organised with a methodical, proactive approach to managing tasks and deadlines.
- An understanding of ISO standards and management systems
- Experience working cross-functionally in a fast-paced, collaborative environment.
- Empathy-driven approach with a genuine passion for customer experience and service quality.
Desirable
- Experience in the Testing, Inspection, and Certification (TIC) industry or a regulated sector - not essential, but great if you know some of the jargon
Responsibilities of the Client Experience Administrator •you will work alongside the ops team, providing all the admininstrative duties required for new clients,, managing onboarding from start to finish ensuring accuracy and great attention to detail
- Clearly communicate deliverables, and expectations (e. g., welcome packs, documentation).
- Guide customers through onboarding steps including process and query resolution.
- Coordinate handovers between Sales, Key Account Managers, and the Scheduling team for a smooth service transition to ensure meetings dates, diary arrangements all accounted for.
- Support customer queries and act as a consistent point of contact throughout the clients journey.
- Monitor onboarding progress, identify delays, and take proactive action to meet service-level agreements (SLAs).
- Record customer interactions, track feedback, and analyse trends to identify opportunities for improvement.
Responsibilities
- Champion a customer-centric culture and promoting best practices across global teams.
- Collaborate with cross-functional teams to improve customer retention and contribute to bid submissions for existing clients.
- Help maintain and update onboarding materials, Supplier Questionnaires, FAQs, NDAs, and client communication tools.
- Support NPS initiatives and champion the voice of the customer across the organisation.
- Manage end-to-end customer journeys, ensuring seamless onboarding, proactive support, and a high standard of service delivery throughout the client lifecycle.
- Collaborate cross-functionally with sales, operations, technical, and delivery teams to resolve client issues and drive continuous service improvements.
- Support the development of customer experience metrics, dashboards, and reporting tools to track performance and identify areas for enhancement.
So, if you are a person who possesses excellent engagement skills, proven customer care and account management skills, and amazing administrative and organisational skills, then please send your cv to James Newbury Appointments for review.
This really is a rare career opportunity to join an amazing global organization
JNA1182 in Houghton Regis employer: James Newbury
Join a globally recognised company in Central Bedfordshire that values its employees and fosters a vibrant work culture. With a focus on teamwork and engagement, this role offers not only competitive pay but also opportunities for career advancement and professional growth. Enjoy benefits like 28 days of holiday pay, a pension scheme, and a supportive environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land JNA1182 in Houghton Regis
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at James Newbury. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like James Newbury before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace JNA1182 in Houghton Regis
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to James Newbury:Your cover letter is your chance to shine! Tell us why you want to work at James Newbury specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at James Newbury!
How to prepare for a job interview at James Newbury
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
