At a Glance
- Tasks: Support customer service teams with admin tasks and data management.
- Company: Leading UK specialist in customer services.
- Benefits: Earn £470 per week, with pay rise after 3 months.
- Other info: Temporary position with potential for growth and learning.
- Why this job: Join a dynamic team and develop your skills in a supportive environment.
- Qualifications: GCSEs and strong IT skills required; must be a team player.
Fancy earning circa £470 gross for working 35 hrs per week? Are you an experienced Customer Services Administrator working with businesses? Well, we have a lovely opportunity for a Temporary position for 5 months or so.
Rate of pay: £13.45ph rising to £13.62 after 3 months
Hours of Work: 35 hours a week Monday – Friday 9am-5pm (1 hr unpaid lunch)
Location: Houghton Regis, Beds
Our client, a UK leading specialist in its field, is looking for an Administrator to join its Customer Services team supporting them with their Administration processes.
The Role
To provide administrative support to the customer service/customer relations teams. Whilst the majority of the tasks relate to administration, some customer contact is required, and therefore a great, engaging, confident and positive telephone manner with excellent communication skills is essential. The post holder will deal with potentially sensitive and private data/information, and will be expected to liaise with internal contacts to resolve relevant enquiries or escalate to their line manager where appropriate. This again requires excellent verbal and written communication skills.
Duties of the Administrator
- To provide an effective and efficient general support to the department including photocopying, typing, filing, scanning etc
- To review and accurately input a range of data using the business electronic system
- To ensure that the administrative procedures meet the requirements of the Quality Manual where applicable
- To implement required chase mechanisms in accordance with agreed standards and processes
- To provide support with other internal departments as agreed by the line manager
- To comply with the requirements of the Health and Safety policy
- To undertake any other duties as appropriate within their competence, as required by their line manager from time to time
The Person Specification
- Educated to 3 x Grade C and above GCSEs or equivalent
- Good levels and competent IT skills especially in Word and Excel
- A proven, self motivated team player
- A dedicated and tenacious attitude with a desire to do the best and be the best for the best!
- A willingness and desire to learn and develop
Please send your details to us now if you believe you are the right person for this role with the right experience and person specification. If you do not hear back, we are sorry, but you have not been shortlisted for the role; however, we would like to thank you for applying and wish you all the best in your search.
Customer Service Administrator in Houghton Regis employer: James Newbury
Join a globally recognised company in Central Bedfordshire that values its employees and fosters a vibrant work culture. With a focus on teamwork and engagement, this role offers not only competitive pay but also opportunities for career advancement and professional growth. Enjoy benefits like 28 days of holiday pay, a pension scheme, and a supportive environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Houghton Regis
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like James Newbury.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like James Newbury. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator in Houghton Regis
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to James Newbury.
How to prepare for a job interview at James Newbury
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in James Newbury's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services James Newbury offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
