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- Tasks: Support customers with enquiries via web, phone, and email while providing excellent service.
- Company: Dynamic training organisation based in Chesterfield, Derbyshire.
- Benefits: Competitive pay, free parking, holiday pay, and pension after qualifying period.
- Why this job: Join a friendly team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong IT skills, and excellent communication abilities.
- Other info: Hybrid working model with opportunities for personal growth and development.
The predicted salary is between 13 - 14 £ per hour.
Calling all experienced Customer Services candidates looking for a 3 month or so temp contract.
Location: Chesterfield, Derbyshire
Initial 4 weeks, working at the HQ thereafter, hybrid
Days/Hours: Mon-Fri 9am-5pm (35 hrs per week)
Rate of Pay: £13.45ph rising to £13.81ph after 12 weeks
Benefits: free parking, holiday pay (20 days + 8 days bank holidays, pro rata), pension after qualifying period.
Overview of the Customer Advisors Role
You will be expected to provide a professional and efficient support service to the companies customers in respect of handling enquiries via Web, phone or email. This is a customer focused role, requiring the successful person to develop and maintain good customer relationships with all clients, new and existing, enquiring about training courses offered and other appropriate products. You will liaise with clients, help identify their needs and advise them of the appropriate training courses and any other products and services they may need. As a Customer Advisor, you will provide great customer service and champion best practice in customer relationships at all times. The post-holder will also be required to carry out admin tasks with accuracy.
Day to Day Duties of the Customer Advisor Role
- Engage with clients questioning, listening and identifying their needs and providing information and advice on appropriate products and services.
- Respond professionally and effectively to all incoming telephone calls and online queries.
- Increase customer service through supporting clients to self-serve through the online portal.
- Process credit/debit payments.
- Build positive relationships with new and existing clients while maintaining and handling all customer accounts.
- Maintain accurate records of all enquiries, sales and transactions utilising internal systems including SAP, Salesforce etc.
- Issue invoices, credit notes and refunds where required.
- Be a great supportive team player.
- Undertake administrative tasks.
The Person Requirements
- You will have previous experience in a customer service/training environment.
- Excellent IT skills especially Microsoft Office, databases and spreadsheets.
- Excellent English written and verbal communication skills with the ability to engage and build relationships with people at all levels.
- Accurate and excellent attention to detail.
- Ability to work on own initiative and as a team member.
- Passion for delivering excellent customer service, and go the extra mile to exceed customers’ expectations.
- Excellent organisational skills with the ability to work under pressure, and plan and organise own workload to meet deadlines.
This is to start asap - so, if you feel you are that great, engaging, friendly Customer Services Person, then please send your CV to James Newbury Appointments for review. If you don't hear back within 3 working days, unfortunately, you will not have been shortlisted on this occasion. Do please keep an eye for other opportunities as we would love to help if we can.
Training Administrator in Chesterfield employer: James Newbury
Contact Detail:
James Newbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Administrator in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Advisor role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your customer service skills – remember, they want someone who can build relationships!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your CV polished and let’s land that job together!
We think you need these skills to ace Training Administrator in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Advisor. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your previous experiences make you the perfect fit for this role. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent English skills. Pay attention to grammar and clarity – we love a well-written application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at James Newbury
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Advisor role. Familiarise yourself with the key responsibilities, such as handling enquiries and maintaining customer relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've excelled in customer service. Think about times when you went the extra mile for a customer or resolved a tricky situation. This will highlight your passion for delivering excellent service, which is crucial for this role.
✨Brush Up on Your IT Skills
Since the job requires proficiency in Microsoft Office and databases, it’s a good idea to refresh your skills before the interview. Be ready to discuss your experience with these tools and how you've used them to improve efficiency in past roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
