Jewellery and Watch Shop Assistant

We are looking for a shop assistant to join our team in our Kenilworth jewellery and watch store. We sell a wide range of fine and branded jewellery as well as a large selection of watches. We are looking for a permanent full-time employee to work 5 x 8.5 hour days per week (regular Saturday work will be required). Pay rate is subject to experience.

The successful candidate would be expected to:

• Greet customers entering the store
• Give advice on product selections
• Provide advice regarding jewellery or watch repairs
• Book in customer repairs following procedures
• Process transactions and take payments (cash, card, finance)
• Deal with high value sales confidently
• Handle customer complaints and returns
• Responsible for keeping the store tidy
• Stock control, price labelling and stock management
• Replenish displays and adjusting to present products in line with brand guidelines
• Keep up to date with sales promotions and trends
• Take part in brand in-store training and online training
• Report to store manager (sales, issues, discrepancies, etc)
• Keep the store clean and tidy, including hovering and mopping
• Being vigilant with regards to store security, shoplifters and fraudulent payments
• Order stock and deal with suppliers
• Follow repair system and contacting customers with quotes and updates
• Complete other shop related tasks as necessary
• Assist with processing of online orders in shop or our warehouse

Experience of the jewellery trade and retail would be an advantage. The candidate should have a friendly and engaging personality and would need to be comfortable in dealing with members of the public politely and with confidence. Smart appearance and the ability to work well within a team will also be necessary. For this permanent role, there will be a probation period of at least 3 months subject to review by management.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

Retail and Retail Luxury Goods and Jewelry

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