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- Tasks: Coordinate repairs, liaise with tenants and engineers, and manage data input.
- Company: Join a dynamic team focused on social housing compliance and tenant satisfaction.
- Benefits: Earn £16.50 per hour with immediate start; fully office-based role.
- Why this job: Make a real impact in the community while developing your coordination skills.
- Qualifications: Experience in social housing and customer service is essential.
- Other info: This is a full-time position with opportunities for growth.
The predicted salary is between 27360 - 30240 £ per year.
The ideal candidate will have experience working in a fast pace environment, have experience liaising with both tenants and engineers, and have experience working within Social Housing compliance!
This role is fully office based.
Duties will include (but are not limited to):
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Receiving calls from tenants in regards to repairs and providing the initial diagnosis to get an understanding as to what Repairs work would be required
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Booking in repairs for Gas Services and Repairs for both void and tenanted properties
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Chasing repairs operatives in regards to updates around repairs
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Inputting all data onto inhouse PDA systems, in order to Repairs Operatives to track repairs work as effectively as possible
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Experience required in Social Housing
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Experience working with customers within housing
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Experience coordinating engineers to carry out remedial works
The position is due to start immediately on a full-time basis. The hourly rate for this role is £16.50 via an Umbrella Company.
3 x Service Coordinators employer: James Ltd
Contact Detail:
James Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3 x Service Coordinators
✨Tip Number 1
Make sure to highlight your experience in fast-paced environments during any conversations or interviews. Share specific examples of how you've successfully managed multiple tasks and prioritized effectively.
✨Tip Number 2
Familiarize yourself with common repair issues in social housing. This knowledge will help you provide better initial diagnoses when speaking with tenants and demonstrate your expertise in the field.
✨Tip Number 3
Network with professionals in the social housing sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 4
Practice your communication skills, especially in handling customer inquiries. Being able to convey information clearly and empathetically will be crucial when dealing with tenants and engineers.
We think you need these skills to ace 3 x Service Coordinators
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in social housing and any previous roles where you liaised with tenants and engineers. Use specific examples to demonstrate your ability to work in a fast-paced environment.
Showcase Communication Skills: Since the role involves receiving calls from tenants, it's important to highlight your communication skills. Mention any experience you have in customer service or handling inquiries effectively.
Detail Your Technical Skills: If you have experience with in-house PDA systems or similar software, be sure to mention it. This will show that you are capable of inputting data accurately and efficiently.
Express Enthusiasm for the Role: Convey your enthusiasm for the position and the impact you can make in the role. A positive attitude can set you apart from other candidates.
How to prepare for a job interview at James Ltd
✨Show Your Experience in Social Housing
Make sure to highlight your previous experience in social housing during the interview. Be prepared to discuss specific examples of how you've successfully liaised with tenants and engineers, as this will demonstrate your understanding of the sector.
✨Demonstrate Your Communication Skills
Since the role involves receiving calls from tenants and coordinating with engineers, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively resolved issues in the past.
✨Familiarize Yourself with Repair Processes
Understanding the repair processes and compliance within social housing is key. Brush up on common repairs and maintenance issues, and be ready to discuss how you would approach diagnosing problems based on tenant calls.
✨Prepare for Data Management Questions
Since the role requires inputting data into in-house systems, be prepared to discuss your experience with data management. Highlight any relevant software or systems you've used in the past, and be ready to explain how you ensure accuracy and efficiency in your work.
