Reservations Agent – Holland Park, London Salary: £35,000–£38,000 per annum Job Type: Full-time, Permanent
We are currently recruiting an experienced and enthusiastic Reservations Agent to join our client's team in the prestigious Holland Park area of London.
This is an excellent opportunity for someone with a passion for hospitality, exceptional customer service skills and a keen eye for detail.
The Role
As Reservations Agent, you will be responsible for managing all aspects of the reservations process, ensuring guests receive a seamless and personalised experience from their initial enquiry through to their arrival.
Key Responsibilities
Manage incoming reservations via telephone, email and online booking platforms.
Handle guest enquiries professionally and efficiently.
Process bookings, amendments, cancellations and special requests.
Maintain accurate reservation records and guest profiles.
Maximise occupancy and revenue through effective booking management.
Liaise closely with front-of-house and operational teams.
Deliver exceptional customer service and build strong guest relationships.
Ensure all reservations are handled accurately and efficiently.
The Ideal Candidate
Previous experience in a reservations role within hospitality, hotels or restaurants.
Excellent communication and telephone manner.
Strong organisational and administrative skills.
Confident using reservation systems and booking platforms.
A professional, friendly and proactive approach.
Ability to work under pressure and manage multiple priorities.
Excellent attention to detail and a genuine passion for guest service.
What's on Offer? Competitive salary of £35,000–£38,000.
Opportunity to work in the desirable Holland Park area.
Join a professional and welcoming team.
Long-term career development opportunities.
A fantastic opportunity to develop within a quality hospitality environment.
Interested?
If you are an experienced Reservations Agent looking for your next opportunity in West London, we would love to hear from you.
Please send your CV for immediate consideration.
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Reservations Agent in Southall employer: James Lake Hospitality Ltd
Join a dynamic and innovative catering business in the heart of Bath, where your expertise as an F&B Manager will be valued and nurtured. With a strong focus on career progression, we offer a supportive work culture that encourages personal growth and development, alongside competitive benefits that enhance your work-life balance. Experience the thrill of overseeing high-quality events in a vibrant environment that celebrates culinary excellence.
Contact Details:
James Lake Hospitality Ltd Recruitment Team
