At a Glance
- Tasks: Support global clients by resolving queries and enhancing service delivery.
- Company: High-growth fintech firm transforming capital markets with innovative solutions.
- Benefits: Comprehensive training, strong career development, and exposure to tier-1 financial institutions.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in the fast-paced fintech world.
- Qualifications: Interest in client-facing roles and basic knowledge of capital markets.
The predicted salary is between 35000 - 45000 £ per year.
Our client is a high-growth capital markets Fintech firm. They provide advanced, automated solutions that support some of the world's leading financial institutions, helping to streamline complex operational processes and improve efficiency across global markets.
Due to continued success and expansion, the business is investing in its client-facing function and hiring additional talent to support its growing international client base. This is an exciting opportunity to join a collaborative, fast-paced environment with strong career development and exposure to global financial markets.
- Gain direct exposure to leading tier-1 financial institutions across global markets
- Receive comprehensive training in securities finance, financial technology, and market innovation
- Join a collaborative, high-performing culture with clear pathways for career development
THE ROLE:
This position sits within a dynamic client services team and focuses on delivering high-quality support to a global client base. You will act as a key point of contact for client queries, working closely with internal teams to ensure issues are resolved quickly and effectively. The role offers a mix of client interaction, problem-solving, and process improvement, along with the opportunity to build deep knowledge of financial markets, systems, and workflows. You will also play a part in enhancing service delivery and contributing to a seamless client experience.
RESPONSIBILITIES:
- Manage and prioritise incoming client requests, ensuring timely and accurate resolution
- Communicate directly with clients via phone and video to troubleshoot and resolve issues
- Work collaboratively with internal teams to minimise delays and improve outcomes
- Keep stakeholders informed on the status and progress of client queries
- Monitor support queues and contribute to consistent service coverage
- Identify inefficiencies and suggest improvements to processes and workflows
- Support data reconciliation and quality assurance activities
- Build strong relationships with clients and provide ongoing support
- Deliver training sessions and assist with client onboarding activities
- Contribute to internal knowledge sharing and documentation
SKILLS / EXPERIENCE REQUIRED:
- Experience in, or strong interest in, a client-facing role within financial services or fintech
- Interest in developing expertise within financial technology and capital markets
- Basic understanding in one of the following capital markets areas: Securities Lending, REPO (Repurchase Agreements), Collateral Management, OTC Derivatives
- The ability to learn & operate bespoke configuration tools/application
- Strong Excel skills and confidence using systems or technical tools
- Excellent communication skills with the ability to explain information clearly
- Strong attention to detail and ability to manage multiple priorities effectively
- Proactive mindset with strong problem-solving abilities
- Team-oriented approach with the ability to work independently when required
Client Services Fintech Capital Markets in City of London employer: James Joseph Associates Limited
Join a high-growth capital markets Fintech firm that champions innovation and efficiency in the financial sector. With a collaborative work culture and a commitment to employee development, you will gain invaluable exposure to tier-1 financial institutions while receiving comprehensive training in securities finance and market technology. This role not only offers a dynamic environment but also clear pathways for career advancement, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
James Joseph Associates Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Fintech Capital Markets in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and capital markets space. Use LinkedIn to connect with current employees at the firm you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for those interviews! Research the company’s recent projects and their impact on global markets. Be ready to discuss how your skills can help improve client experiences and streamline processes.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled challenges in previous roles. Highlight your proactive mindset and how you’ve improved workflows or client interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our collaborative culture.
We think you need these skills to ace Client Services Fintech Capital Markets in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight any experience you have in client-facing roles, especially within financial services or fintech. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how your background makes you a great fit. Don’t forget to mention your interest in capital markets and financial technology.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at James Joseph Associates Limited
✨Know Your Fintech Basics
Before the interview, brush up on your knowledge of financial technology and capital markets. Familiarise yourself with terms like securities lending, REPO, and OTC derivatives. This will not only show your interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved client issues or improved processes. Be ready to discuss how you prioritised tasks and collaborated with teams to achieve results. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment.
✨Practice Clear Communication
Since this role involves direct client interaction, practice explaining complex concepts in simple terms. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts. Strong communication skills are key, so make sure you convey your ideas clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company’s approach to client services or their training programmes. This shows your genuine interest in the role and helps you assess if the company culture aligns with your career goals.
