Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Service Advisor, handling orders and supporting our sales team.
- Company: James Hardie is a global leader in innovative building solutions, transforming the construction industry.
- Benefits: Enjoy a dynamic work environment, continuous development opportunities, and various perks like learning tools.
- Why this job: Be part of a creative team that values diverse perspectives and drives innovation together.
- Qualifications: You need a commercial apprenticeship and experience with SAP R/3 and MS Office.
- Other info: We're looking for motivated individuals who thrive in a fast-paced, collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
Become part of the James Hardie Europe GmbH success story. Your Partner in Growth .
We are the global market leader in fiber gypsum and fiber cement solutions with the fermacell® and James Hardie brands. With our ground-breaking innovations we change the way Europe builds. We are setting new standards in areas such as lean manufacturing, demand creation and implementing our push-pull strategy. Every day, our fantastic team combines the creative spirit of a start-up with the power of a global market leader.
To strengthen our team, we are looking for a
Customer Service Advisor (m/f/d)
fulltime role at our office in Sutton Coldfield, UK Head Office .
Your tasks
- Order processing (SAP) including planning and organizing the logistics
- Enquiries over the phone and per email from partner and end user
- Customer and master data maintenance for national and international partners
- Processing of customer complaints and credit notes
- Contact person for our UK sales team and central functions
- Department-related tasks or projects as required
You are…
- smart? You have completed a commercial apprenticeship with professional experience in the office. You feel confident in using SAP R/3 and MS Office.
- driven? Standing still is a foreign word for you. Your high level of self-motivation and “get-things-done mentality” drives you, because you not only want to achieve your goals, but also exceed them.
- real? You inspire not only our local partners, but also our team with your friendly, winning, and confident manner.
What we offer
- A dynamic environment in a global growth company
- Continuous, individual development opportunities
- The freedom to participate in processes and projects
- Various benefits such as learning tool (master plan)
Curious?
Then become part of James Hardie. We are only strong together as a team. Diverse people drive innovation and growth. We are interested in what people think, regardless of culture, background, or personal belief. We are looking forward to getting in touch with you.
Contact
Susanne Haupt
HR Business Partner
James Hardie Europe GmbH
Bennigsen-Platz 1
40474 Düsseldorf
Customer Service Advisor (m/f/d) employer: James Hardie
Contact Detail:
James Hardie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (m/f/d)
✨Tip Number 1
Familiarize yourself with SAP R/3, as it's a key tool for the Customer Service Advisor role. Consider taking an online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the software.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've successfully handled customer inquiries or complaints in the past. This will help you stand out during the interview process.
✨Tip Number 3
Research James Hardie and its products thoroughly. Understanding their market position and innovations will allow you to speak confidently about how you can contribute to their success during your conversations with the team.
✨Tip Number 4
Emphasize your self-motivation and proactive attitude in your discussions. Share instances where you've gone above and beyond in previous roles, as this aligns perfectly with the 'get-things-done mentality' they are looking for.
We think you need these skills to ace Customer Service Advisor (m/f/d)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as order processing in SAP and customer communication.
Tailor Your CV: Customize your CV to highlight relevant experience, especially any previous roles in customer service or office administration. Emphasize your proficiency in SAP R/3 and MS Office, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and 'get-things-done mentality'. Mention specific examples of how you've exceeded goals in past roles and how you can contribute to the team at James Hardie.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at James Hardie
✨Show Your SAP Skills
Since the role requires proficiency in SAP R/3, be prepared to discuss your experience with the software. Share specific examples of how you've used it in previous roles, especially in order processing or logistics.
✨Demonstrate Your Customer Service Experience
Highlight your past experiences in customer service, particularly how you've handled inquiries and complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Exhibit Your Self-Motivation
The company values a 'get-things-done mentality.' Be ready to share instances where you took initiative or went above and beyond in your previous roles. This will demonstrate your drive and commitment to achieving goals.
✨Emphasize Team Collaboration
As the role involves working closely with the sales team and other departments, discuss your experience in collaborative environments. Provide examples of how you've successfully worked with others to achieve common objectives.
