Job Title: Customer Experience Executive
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Salary: £26,000
Location: Bramhall, Stockport
Working Pattern: Fully office-based
Hours: Monday–Friday, 9:00am–5:30pm
Contract: Permanent, Full-Time
The Role
A fantastic entry-level opportunity for someone at the beginning of their career who is confident, personable and passionate about delivering great customer service.
You'll be the first point of contact for customers, helping resolve queries, explain payments and provide a positive experience from start to finish.
Key Responsibilities
- Manage customer queries across phone, email and WhatsApp.
- Help customers understand payments, expenses and payslips.
- Resolve queries and complaints, taking ownership through to resolution.
- Support employment references and basic HR-related enquiries.
- Assist with P45s, pension and holiday pay queries.
- Support customers with pensions and employee benefits.
- Help with timesheet portal access and payment-related queries.
- Work closely with Payroll and other internal teams to resolve issues.
What We're Looking For
- Excellent communication skills and a confident personality.
- Customer-facing experience within retail, hospitality, call centres or similar would be ideal.
- Graduates and early-career candidates are encouraged to apply.
- Friendly, approachable and comfortable speaking with different people.
- Tech-savvy with good general IT skills.
- Numerically capable and comfortable explaining payment information.
- Proactive, resilient and confident solving problems.
- Most importantly, a positive attitude and genuine desire to help customers.
Interested? xgikmsk Apply today!!
JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backg...
Customer Experience Executive employer: James Gray Associates Careers
As a leading payroll recruitment agency, we pride ourselves on fostering a dynamic and inclusive work culture in Aberdeen, where collaboration and professional growth are at the forefront. Our hybrid working model allows for flexibility, while our commitment to employee development ensures that you will have ample opportunities to enhance your skills and advance your career. Join us to be part of a supportive team that values innovation and strives for excellence in client service.
Contact Details:
James Gray Associates Careers Recruitment Team
