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- Tasks: Provide 1st and 2nd line IT support to onsite and remote users.
- Company: Dynamic technology services provider in the UK with a supportive team.
- Benefits: Opportunities for learning, growth, and a hybrid working environment.
- Why this job: Join a team where you can make a difference and enhance your IT skills.
- Qualifications: Over 2 years of experience in IT support and strong customer service skills.
- Other info: Perfect for tech enthusiasts looking to grow in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
A technology services provider in the United Kingdom is seeking an IT Support Technician to provide 1st and 2nd line support in a hybrid working environment. You will assist both onsite and remote users, ensuring issues are resolved efficiently while maintaining a professional demeanor.
The ideal candidate will have over 2 years of experience in a similar role, strong customer service skills, and a good understanding of IT infrastructure. This role features opportunities for learning and growth within a supportive team.
Hybrid IT Support Technician (1st/2nd Line) employer: James Grace
Contact Detail:
James Grace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Support Technician (1st/2nd Line)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or relevant certifications, make sure to highlight them during your conversations. This is your chance to shine and demonstrate your expertise in IT infrastructure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid IT Support Technician (1st/2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service prowess and IT knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our hybrid working environment. Share specific examples of how you've resolved issues efficiently and maintained professionalism under pressure.
Showcase Your IT Skills: We’re looking for someone with a solid understanding of IT infrastructure. In your application, mention any relevant tools or technologies you’ve worked with, and how they’ve helped you support users effectively.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at James Grace
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to 1st and 2nd line support. Be prepared to discuss common issues you’ve resolved in the past and how you approached them. This will show that you’re not just familiar with the tech, but that you can handle real-world problems.
✨Showcase Your Customer Service Skills
Since this role emphasises strong customer service, think of examples where you’ve gone above and beyond for a user. Prepare to share stories that highlight your patience, communication skills, and ability to remain calm under pressure. This will demonstrate that you understand the importance of user satisfaction.
✨Familiarise Yourself with Hybrid Work Dynamics
As the position involves supporting both onsite and remote users, it’s crucial to understand the challenges and solutions associated with hybrid work environments. Be ready to discuss how you would approach support differently depending on whether the user is in the office or working from home.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows that you’re genuinely interested in the role and want to ensure it’s a good fit for both you and the company. Plus, it gives you a chance to assess if this is the right environment for your career development.
