At a Glance
- Tasks: Support daily operations, manage customer records, and deliver top-notch service.
- Company: Join a fast-growing furniture company with a friendly team atmosphere.
- Benefits: Starting salary of £26,750, increasing after 6 months, plus free on-site parking.
- Other info: Enjoy a temp-to-perm role with excellent career growth potential.
- Why this job: Secure a permanent position while gaining valuable experience in a supportive environment.
- Qualifications: Experience in administration within the furniture industry and strong organisational skills.
The predicted salary is between 26750 - 26750 £ per year.
Location: Grantham
Job Type: Temp to Perm
Salary: Starting at £26,750 per annum, increasing after 6 months
Are you an organised and customer-focused administrator with experience in the furniture industry? We are recruiting for a Key Account Administrator to join a fast-growing company based in Grantham. This is an excellent opportunity to join a friendly team with the potential to secure a permanent position.
The Role
As a Key Account Administrator, you will play a key role in supporting the day-to-day operations of the business. You'll be responsible for maintaining accurate records, delivering excellent customer service, and ensuring administrative processes run efficiently.
Key Responsibilities
- Managing and maintaining accurate customer and account records
- Taking customer payments over the phone
- Answering inbound customer calls and responding to enquiries
- Providing quotations to customers
- Building and maintaining strong customer relationships
- Supporting the wider team with administrative tasks
- Carrying out general office administration duties
About You
To be successful in this role, you will have:
- Previous experience in a similar administration role within the furniture industry (essential)
- Experience using CRM systems
- Excellent administration and organisational skills
- Proficiency in Microsoft Office applications
- High attention to detail
- Good negotiation and communication skills
What's on Offer?
- Temp-to-perm opportunity
- Genuine opportunity to secure a permanent position
- Starting salary of £26,750 per annum, increasing after 6 months
- Friendly and supportive working environment
- Free on-site parking
Working Hours
Monday to Friday 8:30am – 5:00pm, 1-hour unpaid lunch break, 37.5 hours per week
Full-time
Key Accounts Support Assistant in Grantham employer: James Grace Associates
Join a dynamic and supportive manufacturing team as a CNC Laser Operator, where your skills will be valued in a modern production environment. Enjoy the benefits of a permanent, full-time position with day shifts only, allowing for a great work-life balance, while also having opportunities for skill development and career growth. With a focus on quality, precision, and teamwork, this role offers a rewarding experience in a stable and thriving company.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Support Assistant in Grantham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at James Grace Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like James Grace Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Accounts Support Assistant in Grantham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to James Grace Associates:Your cover letter is your chance to shine! Tell us why you want to work at James Grace Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at James Grace Associates!
How to prepare for a job interview at James Grace Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
