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- Tasks: Engage with customers, manage calls, and provide exceptional service in a dynamic environment.
- Company: Frizelle Sunshine Automotive, a family-focused business on the Gold Coast for over 30 years.
- Benefits: Enjoy competitive perks like health insurance, vehicle discounts, and paid parental leave.
- Why this job: Join a supportive team and grow your career while making a real impact on customer experiences.
- Qualifications: Self-motivated, determined, and able to thrive in a fast-paced environment.
- Other info: Comprehensive training provided, with opportunities for personal and professional development.
The predicted salary is between 30000 - 40000 £ per year.
Representing 24 brands including Volkswagen, Audi & Jaguar Land Rover.
Frizelle Sunshine Automotive have proudly been established on the Gold Coast for over 30 years and supports the career growth of over 1,000 team members. As a family-focused business, our ethos is built on customer experience and these values will continue to ensure our success and sustainability for many years to come.
We are recruiting for a Customer Service Consultant to join our Business Development Centre located in Southport. The Business Development Centre (Hub) is the heartbeat of Frizelle Sunshine Automotive.
Contact Centre: The voice of the business - managing inbound & outbound calls, sales enquiries, internet leads, emails, live chat, customer retention, customer service. Currently a multi-channel contact centre soon to undergo a digital transformation to omni-channel.
By joining Frizelle Sunshine Automotive you will experience a positive culture driven by supportive teammates and management.
What the role entails:
- Interacting with a high volume of customers
- Providing an exceptional level of customer experience
- Various ad-hoc administration-based functions
- Working towards KPIs and other performance outcomes
- Participating in training and other learning and development opportunities
What are we looking for?
- Self-motivated
- Determined to exceed customer expectations
- The ability to work in a fast-paced environment
- Ability to work autonomously whilst meeting targets and deadlines
- Growth mindset
- Exceptional work ethic
- A desire to present yourself in a corporate fashion
Benefits:
- Embrace development and mentoring from your team, fostering personal and professional growth!
- Access discounted rates on Bupa Private Health Insurance, prioritising your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including gym memberships and retail discounts
- Paid parental leave to support you and your family
If you live and breathe customer service, APPLY NOW with our online application form. The right candidate will be provided with 2-week's comprehensive, classroom style training through our training academy. All Frizelle Sunshine employees must be entitled to work in Australia and complete a National Police Check.
Full-time, part-time, 4x day week and casual opportunities available in Southport employer: James Frizelle's Automotive Group
Contact Detail:
James Frizelle's Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-time, part-time, 4x day week and casual opportunities available in Southport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Frizelle Sunshine Automotive. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to work in a fast-paced environment. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Since this role is in a corporate setting, make sure you present yourself professionally. A smart outfit can boost your confidence and make a great first impression on your potential employers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Full-time, part-time, 4x day week and casual opportunities available in Southport
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with customers and go the extra mile to exceed their expectations.
Tailor Your Application: Make sure to customise your application to fit the role. Highlight your relevant experience and skills that match what we're looking for in a Customer Service Consultant. This shows us you’ve done your homework!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Use clear language and avoid slang. A personal touch can make your application stand out, but professionalism is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at James Frizelle's Automotive Group
✨Know the Company Inside Out
Before your interview, take some time to research Frizelle Sunshine Automotive. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional customer experiences, prepare examples from your past where you went above and beyond for a customer. Highlight your ability to handle high volumes of inquiries and how you’ve met or exceeded KPIs in previous roles.
✨Demonstrate Your Growth Mindset
Frizelle Sunshine Automotive values personal and professional growth. Be ready to discuss how you’ve embraced learning opportunities in the past and how you plan to continue developing your skills. This could be through training, mentoring, or self-directed learning.
✨Dress the Part
First impressions matter! Make sure to present yourself in a corporate fashion as mentioned in the job description. Dressing appropriately shows that you respect the interview process and understand the company culture.