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- Tasks: Deliver exceptional customer service and coordinate vehicle servicing efficiently.
- Company: Join a leading automotive dealership network with a focus on growth.
- Benefits: Guaranteed earnings, commissions, discounts, and paid parental leave.
- Why this job: Build meaningful relationships while thriving in a fast-paced, fun environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Ongoing training and development opportunities to foster your career growth.
The predicted salary is between 30000 - 42000 £ per year.
Join one of the largest automotive dealership networks. Access hundreds of discounts using our exclusive reward platform. Guaranteed weekly base earnings plus healthy commissions and a car on offer.
We are now recruiting for a Service Advisor to join the team at Audi Gold Coast based in Southport.
About the opportunity:
This position is responsible for delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing. The successful candidate will undertake the below:
- Providing the ultimate customer service experience to our clients face to face
- Building and maintaining positive customer and employee relationships
- Maintaining regular contact with our customers to provide updates
- Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
- Handling customer concerns and complaints with prompt solution based outcomes
- Offering accurate estimates for customers requiring additional work or repairs
- Ongoing training and development. If you have the desire to grow we will get you there
About you:
To succeed in this role, you will bring a genuine focus on customer care, strong communication skills, and the confidence to make decisions while keeping things moving in a busy environment. You will demonstrate:
- Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
- Excellent customer service with well-developed verbal and written communication skills
- A proactive person who presents professionally
- Experience in a department where KPIs are used
- Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
- Ability to sell additional work as required
- Someone who can work autonomously but thrives when part of a team
- Love a fast paced, yet fun environment
Benefits:
This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:
- Embrace development and mentoring from your team, fostering personal and professional growth!
- Access hundreds of discounts using our exclusive reward platform
- Join a company that continues to grow and expand in the Auto industry
- Paid parental leave to support you and your family
Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
Service Advisor Southport QLD employer: James Frizelle's Automotive Group
Contact Detail:
James Frizelle's Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Southport QLD
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Service Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Audi Gold Coast and understand their values and services. Tailor your answers to show how your experience aligns with their customer service focus and team environment.
✨Tip Number 3
Practice makes perfect! Do mock interviews with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle customer concerns, as these are key for the Service Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Frizelle Sunshine Automotive.
We think you need these skills to ace Service Advisor Southport QLD
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Don’t forget to showcase your verbal and written skills – we want to see how you can connect with customers right from the start!
Be Proactive and Positive: We love a proactive attitude! In your application, share examples of how you've tackled challenges or improved customer experiences in the past. A positive outlook can really make you stand out to us!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at James Frizelle's Automotive Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor and the specific responsibilities mentioned in the job description. Familiarise yourself with Audi Gold Coast and their customer service ethos. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled complaints or provided updates, as these are key aspects of the job.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. This will demonstrate your ability to communicate effectively with both customers and team members.
✨Be Proactive and Positive
The ideal candidate is proactive and thrives in a fast-paced environment. Show your enthusiasm for the role by discussing how you can contribute to the team and improve customer experiences. A positive attitude can go a long way in making a great impression!
