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- Tasks: Deliver exceptional customer service and coordinate vehicle servicing efficiently.
- Company: Join a leading automotive dealership network with a focus on growth.
- Benefits: Guaranteed earnings, commissions, discounts, and paid parental leave.
- Why this job: Build a meaningful career in a fast-paced, fun environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Ongoing training and mentoring for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Join one of the largest automotive dealership networks. Access hundreds of discounts using our exclusive reward platform. Guaranteed weekly base earnings plus healthy commissions and a car on offer.
We are now recruiting for a Service Advisor to join the team at Audi Gold Coast based in Southport.
About the opportunity:
This position is responsible for delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing. The successful candidate will undertake the below:
- Providing the ultimate customer service experience to our clients face to face
- Building and maintaining positive customer and employee relationships
- Maintaining regular contact with our customers to provide updates
- Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
- Handling customer concerns and complaints with prompt solution based outcomes
- Offering accurate estimates for customers requiring additional work or repairs
- Ongoing training and development. If you have the desire to grow we will get you there
About you:
To succeed in this role, you’ll bring a genuine focus on customer care, strong communication skills, and the confidence to make decisions while keeping things moving in a busy environment. You will demonstrate:
- Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
- Excellent customer service with well-developed verbal and written communication skills
- A proactive person who presents professionally
- Experience in a department where KPIs are used
- Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
- Ability to sell additional work as required
- Someone who can work autonomously but thrives when part of a team
- Love a fast paced, yet fun environment
Benefits:
This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:
- Embrace development and mentoring from your team, fostering personal and professional growth!
- Access hundreds of discounts using our exclusive reward platform
- Join a company that continues to grow and expand in the Auto industry
- Paid parental leave to support you and your family
Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
Service Advisor Southport QLD employer: James Frizelle's Automotive Group
Contact Detail:
James Frizelle's Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Southport QLD
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Service Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to share your experience and what makes you the perfect fit for the role. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Service Advisor role!
We think you need these skills to ace Service Advisor Southport QLD
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Don’t forget to showcase your verbal and written skills – we want to see how you can connect with customers right from the start!
Be Proactive and Positive: We love a proactive attitude! In your application, share examples of how you've tackled challenges or improved customer experiences in the past. A positive outlook can really make you stand out to us!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at James Frizelle's Automotive Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with the key responsibilities like customer service, vehicle servicing coordination, and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples from your past experiences where you successfully handled customer interactions. Think about times when you resolved issues or built relationships. Practising these scenarios will help you articulate your skills during the interview.
✨Demonstrate Your Proactivity
Employers love candidates who take initiative. Be ready to discuss how you've gone above and beyond in previous roles, whether it’s upselling services or improving processes. This shows that you can thrive in a fast-paced environment and are eager to contribute positively to the team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
