Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage calls, and provide exceptional service in a dynamic environment.
- Company: Frizelle Sunshine Automotive, a family-focused business on the Gold Coast for over 30 years.
- Benefits: Enjoy mentoring, health insurance discounts, lifestyle perks, and paid parental leave.
- Why this job: Join a supportive team and grow your career while making a real impact on customer experiences.
- Qualifications: Self-motivated, determined, and able to thrive in a fast-paced setting.
- Other info: Comprehensive training provided, with opportunities for personal and professional development.
The predicted salary is between 30000 - 40000 £ per year.
Representing 24 brands incl. Volkswagen, Audi & Jaguar Land Rover.
Frizelle Sunshine Automotive have proudly been established on the Gold Coast for over 30 years and supports the career growth of over 1,000 team members. As a family focused business our ethos is built on customer experience and these values will continue to ensure our success and sustainability for many, many years to come.
We are recruiting for a Customer Service Consultant to join our Business Development Centre located in Southport. The Business Development Centre (Hub) is the heartbeat of Frizelle Sunshine Automotive.
Contact Centre: The voice of the business - managing inbound & outbound calls, sales enquiries, internet leads, emails, live chat, customer retention, customer service. Currently a Multi-channel contact centre soon to undergo a digital transformation to Omni-channel.
By joining Frizelle Sunshine Automotive you will experience a positive culture driven by supportive teammates and management.
What the role entails:
- Interacting with a high volume of customers
- Providing an exceptional level of customer experience
- Various ad-hoc administration-based functions
- Working towards KPIs and other performance outcomes
- Participating in training and other learning and development opportunities
What are we looking for?
- Self-motivated
- Determined to exceed customer expectations
- The ability to work in a fast-paced environment
- Ability to work autonomously whilst meeting targets and deadlines
- Growth mindset
- Exceptional work ethic
- A desire to present yourself in a corporate fashion
Benefits:
- Embrace development and mentoring from your team, fostering personal and professional growth!
- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including Gym memberships and retail discounts
- Paid parental leave to support you and your family
If you live and breathe customer service APPLY NOW with our online application form. The right candidate will be provided with 2-week’s comprehensive, classroom style training through our training academy. All Frizelle Sunshine employees must be entitled to work in Australia and complete a National Police Check.
Full-time, part-time, 4x day week and casual opportunities available employer: James Frizelle's Automotive Group
Contact Detail:
James Frizelle's Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-time, part-time, 4x day week and casual opportunities available
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Frizelle Sunshine Automotive. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience and how you can exceed expectations.
✨Tip Number 3
Show off your personality! During the interview, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. Remember, they want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Full-time, part-time, 4x day week and casual opportunities available
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love to see that dedication!
Tailor Your Application: Make sure to customise your application to fit the role. Highlight your skills and experiences that align with what we're looking for, like working in a fast-paced environment or meeting KPIs. This shows us you really get what we're about!
Keep It Professional Yet Personal: While we want to see your personality, remember to keep it professional. Use a friendly tone but avoid slang or overly casual language. We’re looking for someone who can represent our brand well, so strike that balance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at James Frizelle's Automotive Group
✨Know the Company Inside Out
Before your interview, take some time to research Frizelle Sunshine Automotive. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional customer experiences, prepare examples from your past where you went above and beyond for a customer. Highlight your ability to handle high volumes of inquiries and how you’ve met or exceeded KPIs in previous roles.
✨Demonstrate Your Growth Mindset
Frizelle Sunshine Automotive values personal and professional growth. Be ready to discuss how you’ve embraced learning opportunities in the past and how you plan to continue developing your skills. This could be through training, mentoring, or self-directed learning.
✨Dress the Part
First impressions matter! Make sure to present yourself in a corporate fashion that aligns with the company’s ethos. Dressing appropriately shows respect for the interview process and reflects your understanding of the professional environment.