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- Tasks: Engage with customers through calls, emails, and live chat while providing top-notch service.
- Company: Join Frizelle Sunshine Automotive, a family-focused business thriving on the Gold Coast for over 30 years.
- Benefits: Enjoy flexible work options, health insurance discounts, lifestyle perks, and paid parental leave.
- Why this job: Be part of a supportive team culture that prioritises personal growth and customer satisfaction.
- Qualifications: We're looking for self-motivated individuals with a strong work ethic and a passion for customer service.
- Other info: Comprehensive training provided, and all applicants must be eligible to work in Australia.
The predicted salary is between 24000 - 36000 £ per year.
- Representing 24 brands incl. Volkswagen, Audi & Jaguar Land Rover
- 2-week’s comprehensive, classroom style training through our training academy
Who are we?
Frizelle Sunshine Automotive have proudly been established on the Gold Coast for over 30 years and supports the career growth of over 1,000 team members. As a family focused business our ethos is built on customer experience and these values will continue to ensure our success and sustainability for many, many years to come.
We are recruiting for a Customer Service Consultantto join our Business Development Centre located in Southport. The Business Development Centre (Hub) is the heartbeat of Frizelle Sunshine Automotive.
Contact Centre: The voice of the business – managing inbound & outbound calls, sales enquiries, internet leads, emails, live chat, customer retention, customer service. Currently a Multi-channel contact centre soon to undergo a digital transformation to Omni-channel.
By joining Frizelle Sunshine Automotive you will experience a positive culture driven by supportive teammates and management.
What the role entails:
- Interacting with a high volume of customers
- Providing an exceptional level of customer experience
- Various ad-hoc administration-based functions
- Working towards KPIs and other performance outcomes
- Participating in training and other learning and development opportunities
What are we looking for?
- Self-motivated
- Determined to exceed customer expectations
- The ability to work in a fast-paced environment
- Ability to work autonomously whilst meeting targets and deadlines
- Growth mindset
- Exceptional work ethic
- A desire to present yourself in a corporate fashion
Benefits:
- Embrace development and mentoring from your team, fostering personal and professional growth!
- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including Gym memberships and retail discounts
- Paid parental leave to support you and your family
If you live and breathe customer service APPLY NOW with our online application form.
The right candidate will be provided with 2-week’s comprehensive, classroom style training through our training academy.
All Frizelle Sunshine employees must be entitled to work in Australia and complete a National Police Check.
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Customer Service Consultant Southport QLD employer: James Frizelle's Automotive Group
Contact Detail:
James Frizelle's Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant Southport QLD
✨Tip Number 1
Familiarise yourself with the brands represented by Frizelle Sunshine Automotive, such as Volkswagen and Audi. Understanding their products and values will help you connect better with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've exceeded customer expectations in previous roles. This will highlight your ability to thrive in a fast-paced environment and meet KPIs.
✨Tip Number 3
Research the company's culture and values, particularly their focus on customer experience and team support. During any interactions, reflect these values to demonstrate that you're a good fit for their team.
✨Tip Number 4
Be ready to discuss your growth mindset and willingness to learn during the interview. Emphasising your desire for personal and professional development will resonate well with their commitment to employee growth.
We think you need these skills to ace Customer Service Consultant Southport QLD
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Frizelle Sunshine Automotive is looking for in a Customer Service Consultant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant skills. Use specific examples that demonstrate your ability to exceed customer expectations and work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your alignment with the company's values. Mention your growth mindset and how you can contribute to their positive culture.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at James Frizelle's Automotive Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with the company's ethos.
✨Demonstrate Adaptability
Given that the role involves working in a fast-paced environment and adapting to a digital transformation, be prepared to discuss how you've successfully navigated change in previous roles. Highlight your ability to learn quickly and embrace new technologies.
✨Prepare for Role-Playing Scenarios
Since the position involves managing various customer interactions, practice potential role-playing scenarios. This will help you demonstrate your communication skills and ability to handle different customer situations effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the training process, team dynamics, or how success is measured in the position. This not only shows your engagement but also helps you assess if the company is the right fit for you.