At a Glance
- Tasks: Provide top-notch technical support and resolve daily client tickets.
- Company: Leading MSP with a focus on growth and innovation.
- Benefits: Opportunity to learn, develop skills, and work in a supportive environment.
- Other info: Access to your own vehicle required; excellent career progression opportunities.
- Why this job: Join a thriving business and make a real impact on diverse projects.
- Qualifications: 3 years of IT experience; knowledge of Windows, Office 365, and networking.
Our client, a leading MSP is seeking a 2nd Line Engineer to join them on a full-time, contract basis for an initial period of 6 months. Due to an exciting period of growth our client is looking to expand their team of Engineers, and are looking for a 2nd Line Engineer to join them, where you will be responsible for providing a high level of technical support to a broad range of clients, working on daily tickets whilst working with the wider team of Engineers, working on both day-to-day support tasks and project work. Due to the location of the office candidates are required to have access to their own vehicle.
Key Responsibilities:
- Resolve daily tickets from clients, supporting on software troubleshooting as well as installs and updates, as well as hardware faults
- Attend client sites when required to fix onsite faults and hardware issues
- Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times
- Work on a mixture of day-to-day support and project work
- Act as the go-to for any questions or queries from other Engineers
Key Experience:
- A minimum of 3 years’ experience in a similar IT-related role
- MSP experience is advantageous, although not essential
- Used to providing a high level of technical support to a range of clients
- Windows Server 2012 – 2022
- Windows Desktop 7/11
- Office 365 knowledge
- Networking ability – DNS / Routing / Switching
- VMware
- Azure
- Active Directory
This is an excellent opportunity for a 2nd Line Engineer to join a thriving business who are leaders within their field, where you will be given an excellent platform to learn, develop and progress your skills in a supportive environment, whilst working on a variety of day-to-day support tasks and project work with a varied client-base. CVs are being reviewed, so please apply now for immediate consideration.
2nd Line Engineer - 6-month contract in Wrotham employer: James Frank Associates
Join a dynamic and rapidly growing IT company that values innovation and teamwork, where as a 2nd Line Engineer, you will play a crucial role in delivering exceptional technical support to a diverse client base. With a strong emphasis on employee development, you will have access to ongoing training and career advancement opportunities, all within a supportive work culture that prioritises collaboration and excellence. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer - 6-month contract in Wrotham
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at James Frank Associates that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 2nd Line Engineer - 6-month contract in Wrotham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at James Frank Associates, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at James Frank Associates can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at James Frank Associates will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at James Frank Associates
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at James Frank Associates. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at James Frank Associates.
