Our client, a leading business in the Technology sector is seeking a 1st Line Engineer to join their team on a full-time, permanent basis. Due to exciting growth our client is looking to add a 1st Line Engineer to the team. You will have a minimum of 1 years’ experience in a full-time IT role, and will be confident providing a high-level of support to clients and users in a fast-paced environment. Due to the location of the office candidates we’ll be required to have access to their own transport. Key Responsibilities: * Resolving technical issues for clients * Act as the first point of contact for users, ensuring a highlevel of customer service is maintained at all times * Work within agreed SLAs and timescales * Support with technical issues such as password resets, user setups, software installations and VPN connectivity * Ensure client issues are prioritized at all times * Be able to explain technical faults to a nontechnical audience Key Experience: * Minimum of 1 years’ commercial experience in an IT role * Experienced providing support to a range of users at all levels * Happy acting as the first point of contact for clients, both over the phone and via email * Basic networking understanding * Exposure to Windows Server and Office365 * Active Directory * Previous experience of working on PC projects in your spare time would be advantageous This is an excellent opportunity for a keen, enthusiastic and 1st Line Engineer to join a thriving business who are leaders within their field. You will be joining an experienced and knowledgeable team where you will get the opportunity to learn from those around you. CVs are being reviewed, so please apply now for immediate consideration
1st Line Engineer in West Malling employer: James Frank Associates
Join a dynamic and rapidly growing IT company that values innovation and teamwork, where as a 2nd Line Engineer, you will play a crucial role in delivering exceptional technical support to a diverse client base. With a strong emphasis on employee development, you will have access to ongoing training and career advancement opportunities, all within a supportive work culture that prioritises collaboration and excellence. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an excellent employer for those seeking meaningful and rewarding employment.
