Our client, a leading business in the IT Sector is seeking a strong 1st Line Engineer to join them on a full-time, permanent basis. Due to a busy period and business growth our client is looking for a 1st Line Engineer to join their experienced team. The ideal candidate will have a minimum of 1 years’ commercial experience in a 1st Line role where you have provided technical support to a range of clients, confident liaising with colleagues, clients and third parties of all levels. Due to the nature of the role candidates will be required to have access to their own vehicle. Key Responsibilities: Act as the first point of contact for clients with technical queries Writing and updating user and system documentation Manage technical tickets while escalating to senior Engineers when necessary Work on day-to-day support tasks and ad-hoc project work Provide a consistent and high-level of communication and customer service to clients both over the phone and via email Key Experience: Basic networking, including TCP/IP, DNS Server administration, including User Accounts Admissions and Permissions Understanding of MS 365 Understanding of MS SharePoint Good understanding of Windows Server Excellent communication skills, confident working with colleagues and clients of all levels Able to work both independently an...
1st Line Engineer in Surrey employer: James Frank Associates
Join a dynamic and rapidly growing IT company that values innovation and teamwork, where as a 2nd Line Engineer, you will play a crucial role in delivering exceptional technical support to a diverse client base. With a strong emphasis on employee development, you will have access to ongoing training and career advancement opportunities, all within a supportive work culture that prioritises collaboration and excellence. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an excellent employer for those seeking meaningful and rewarding employment.
