At a Glance
- Tasks: Provide top-notch technical support to clients, both remotely and on-site.
- Company: Join a leading IT business experiencing exciting growth.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Great opportunity for career advancement in a supportive team.
- Why this job: Be part of a thriving team and make a real impact in tech support.
- Qualifications: 3+ years in IT support with strong networking skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading business in the IT sector is seeking a strong 2nd Line Engineer to join them on a full-time, permanent basis. Due to an exciting period of growth our client is looking to add a 2nd Line Engineer to their team, working closely with the existing Help Desk to support a broad range of clients with their technical faults and issues, both remotely and on-site.
The ideal candidate will have a minimum of 3 years’ experience in an IT support role, ideally working on and managing 2nd Line support requests, where you are used to working with users of all levels, providing a high level of technical and customer service at all times, whilst working on a range of day-to-day tasks and project work. Due to the requirements of the role candidates will be required to drive and have access to their own vehicle.
Key Responsibilities:
- Provide a high level of technical support to a broad range of clients on both day-to-day support tasks and project work, both remotely and on-site
- Be the first point of contact for clients
- Act as the escalation point for junior Engineers
- Solid networking understanding, including but not limited to WAN/LAN connectivity, routers, firewalls and switches
- Knowledge of backup technologies
- Work towards both individual and team KPIs
- Ensure a high level of service is provided and maintained to clients at all times from the Help Desk team
Key Experience:
- Minimum of 3 years’ experience in a technical support role, confident working up to 2nd Line level
- Good networking skills, including LAN/WAN connectivity, switches, firewalls and routers
- Good MS365 knowledge is advantageous
- Experience with Active Directory, VMware / HyperV
- Confident acting as the first point of contact for clients, providing a high level of customer service and account management where necessary
This is an excellent opportunity for a 2nd line Engineer to join a thriving MSP who are leaders within their field. You will be working with an experienced team of Engineers whilst providing a high level of support to a broad range of clients, working on a mixture of both day-to-day support tasks and project work. CVs are being reviewed, so please apply now for immediate consideration.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Paddock Wood
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what James Frank Associates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges James Frank Associates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at James Frank Associates!
✨Direct Apply to James Frank Associates
Let's not forget to apply directly through the James Frank Associates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer in Paddock Wood
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at James Frank Associates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at James Frank Associates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at James Frank Associates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
